Black Hills Energy


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In an Emergency

Reach Black Hills Energy right away in an emergency. Choose the emergency circumstance that best fits your situation directly on the Zappix App. A Black Hills representative will be with you in seconds.

  • Connect instantly about a life threatening gas leak, gas odor, and carbon monoxide.
  • Reach out about gas safety issues, a power outage, outage updates, a downed electric wire, dimmed or flickering light or partial power, a street light out or any other power problem.


Pay Your Bill and Billing Questions

Are you looking for payment information, options and assistance when paying your utility bill? You can easily access all of these time saving resources and speak with a representative by using the Zappix App.

  • Hear your balance and account number
  • Make a payment, request a duplicate bill, and get help with all other payment matters
  • Find a payment location and your payment mailing address
  • Hear your Budget Billing account information and eligibility
  • Hear your Payment Arrangement account information and eligibility
  • Learn information about energy bill payment assistance

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Record Your Meter Reading

Record your meter read today quickly and easily. Be guided through the process right on the Zappix App.

  • Learn how to read your meter
  • Record a meter reading
  • Hear your next scheduled meter read


Request Service and Changes

Changing your service doesn’t have to be a hassle. Connect with a representative in seconds on the Zappix App to request a change that will better fit your needs.

  • Starting a new service
  • Stopping existing service
  • Checking or changing an existing appointment
  • New construction
  • Any other service matters

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Protect and Repair Your Appliances

Take care of your appliances. Schedule service guard inspection and repairs, find out information about energy savings, and check out rebate programs all on the Zappix App.