Black Hills Power


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In an Emergency

Reach Black Hills Power right away in an emergency. Choose the emergency circumstance that best fits your situation directly on the Zappix App. A Black Hills Power representative will be with you in seconds.

  • A power outage
  • Outage updates
  • A downed electric wire
  • Dimmed or flickering light or partial power
  • A street light out
  • Any other power problem


Pay Your Bill and Billing Questions

Are you looking for payment information, options and assistance when paying your utility bill? You can easily access all of these time saving resources and speak with a representative by using the Zappix App.

  • Hear your balance and account number
  • Make a payment, request a duplicate bill, and get help with all other payment matters
  • Find a payment location and your payment mailing address
  • Hear your Budget Billing account information and eligibility
  • Hear your Payment Arrangement account information and eligibility
  • Learn information about energy bill payment assistance

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Request Service and Changes

Changing your service doesn’t have to be a hassle. Connect with a representative in seconds on the Zappix App to request a change that will better fit your needs.

  • Starting a new service
  • Stopping existing service
  • Checking or changing an existing appointment
  • New construction
  • Any other service matters

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Energy Savings and Solutions

Take care of your appliances and energy use. Find out information about energy savings and speak with a representative about energy matters all on the Zappix App.