In the News

Zappix Visual IVRThe Visual IVR eBook Download eBook
Zappix Visual IVR

Meet Avner Schneur of Zappix in Burlington

September 13, 2017

Zappix started as a Visual IVR app for all businesses. The idea was (and still is) simple: lots of companies have IVR (Interactive Voice Response) which means when you call them, usually on an 800 number, you are prompted with a voice menu...
Continue reading Meet Avner Schneur of Zappix in Burlington
Zappix Visual IVR

Radial Announces New Visual IVR Solution to Drive Customer Satisfaction and Loyalty

June 13, 2017

Initial pilot program with Aéropostale demonstrates how consumers want easy and effortless access to a brand’s customer serviceKING OF PRUSSIA, Pa., May 17, 2017 /PRNewswire/ — Radial, a leading omnichannel commerce technology and operations provider that works with mid-market retailers and brands to deliver great customer service, announced today its new Visual IVR (Interactive Voice Response) offering, along with the results of Aéropostale’s adoption of the solution. Traditionally used in the auto, finance, and healthcare industries, Visual IVR adds visual prompts to a consumer’s mobile or computer screens to enhance self-service.  Prior to using Visual IVR, Aéropostale was only using Traditional IVR, … Continue reading Radial Announces New Visual IVR Solution to Drive Customer Satisfaction and Loyalty
Continue reading Radial Announces New Visual IVR Solution to Drive Customer Satisfaction and Loyalty