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Amazon’s Alexa vs. Google’s Assistant: Same Questions, Different Answers

June 14, 2017

Amazon’s Echo and Google’s Home are the two most compelling products in the new smart-speaker market. It’s a fascinating space to watch, for it is of substantial strategic importance to both companies as well as several more that will enter the fray soon. Why is this? Whatever device you outfit your home with will influence…

Read full article on: Gigaom Author: Byron Reese

Live chat vs. phone support

June 14, 2017

It goes without saying that today’s customer service tools are not one-size-fits-all. Different communication channels—social, phone, email, chat–offer different benefits to the company and to the customer. When it comes to offering highly personalized, on-demand customer service, live chat and the phone are the most obvious options. Both allow for a close agent-customer connection and…

Read full article on: Zengage - a Zendesk Blog Author: Tara Ramroop

Heresy, founded by ex-Stack Overflow Europe MD, wants to help sales teams close with better data

June 14, 2017

 Heresy, a startup co-founded by Dimitar Stanimiroff, who was previously MD Europe at Stack Overflow, is a new sales tool designed to increase collaboration between sales team members, and help them make better data-driven decisions, collectively and individually, and ultimately close more sales. Read More

Read full article on: TechCrunch Author: Steve O'Hear

Element AI, a platform for companies to build AI solutions, raises $102M

June 14, 2017

 The race for artificial intelligence technology is on, and while tech giants like Google and Facebook snap up top talent to build out their own AI-powered products, a new startup has just raised a huge round of funding to help the rest of us. Element AI — a Montreal-based platform and incubator that wants to…

Read full article on: TechCrunch Author: Ingrid Lunden

Is Your Customer Service Consistent?

May 17, 2017

Consistency is one of the greatest challenges in customer service. Whether you are a solopreneur or a Fortune 500 company, consistency can be hard to get your arms around. Consistency is hard because it takes effort and discipline, not only on the individual level but on the much trickier team…Read the rest of the post…

Read full article on: Customers That Stick

A Brief Look At Multichannel vs. Omnichannel Marketing

May 17, 2017

A lot of people get confused between Multichannel and Omnichannel marketing. There is clearly a lack of understanding regarding what both these terminologies represent. The purpose of this article is to differentiate between the two concepts so that marketers can

Read full article on: CustomerThink Author: Susan Smith