EMPOWER your customers with a retail centric visual IVR solution
The new retail offering from Zappix offers a better call experience for retail customers with a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen to offer customers visual self service. The retail solution from Zappix facilitates retailers to offer consumers better way to interact with customer service compared to the old voice menus. Retailers can use existing Visual IVR templates to build and launch a contact center solution in a short time frame.
Customers calling from their smartphone can now utilize use a better visual call experience during the call by utilizing the smartPhone display and simply select responses by touch from the list of options displayed on their screen from order status, tracking order, tracking returns, initiating returns are more, all during a voice call.
Reduce contact center and telephony related cost and increase IVR containment
- Web-HTML 5 Visual IVR or Native Visual IVR app lets your customers connect directly to virtually any customer service area
- See over 10% increase in call containment .
- Contact center costs are reduced while the overall customer satisfaction and NPS (Net Promoter Score) are dramatically improved:
Reduction in agent assisted-calls.
Reduction in misdirected calls.
Reduction in Average Handling Time (AHT).
Improve consumer experience and Net Promoter ScoreTM (NPS).
Build a visual IVR smartphone app easily
- Self-service, Menu Builder Authoring Tool designed for non-technical users with built-in templates
- Delivers a wide range of options and uncompromising flexibility on the fly
- Created, published and edited as needed in minutes without IT involvement
Easily integrated into your Voice IVR and CRM systems
- Full suite of APIs for easy integration with other enterprise systems.
- Smoothly integrates with VXML IVR systems and CRM systems.
live and automated, cross-platform compatibility
- Cloud-based, omni-channel, mobile app integration of voice, web, online forms and multimedia self-help resource.
- Seamless, native applications for Web (HTML 5), IOS and Android.
Big data analytics means you are always informed
- Proprietary analytics tools let you track performance against targets, expand channels and shape content
- Provides access to important indicators such as channel usage and engagement, enabling you to make adjustments and raise your NPS (Net Promoter Score)
Built-in NPS survey tool provides valuable insights and analytics
- An automatic short survey follows each and every interaction
- Survey results and Net Prompter Scores are available updated via the Zappix Visual IVR Analytics Tool