Visual Customer Service Solution for the Hearing Impaired

Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper


Zappix Customer Service Solution for the Hearing Impaired of the Americans with Disabilities Act (ADA) requires state and local governments to make their programs, services, and activities accessible to individuals with disabilities, including individuals who are deaf or hard of hearing.

Call centers have a great challenge in following the ADA Act. As geared towards phone calls the violate the ADA Act. How will service providers go a solve this issue while still managing all types of customers.

The Zappix Mobile On Demand Solution allows all service providers to enable Hearing Impaired customers to utilize Zappix Visual IVR and on Demand Smart app instead of speaking to agent over the phone which they can not do. Simply tap their phone and receive a range of services in the form of mobile on-demand needs and customer service inquiries. The on Demand Mobile app can be accessed from smart phone directly or can be activated by the service Providers.

When the Hearing Impaired customers are dialing the traditional customer service phone number, Zappix solution can activate the on Demand Mobile solution which will allow to visually navigate and interact with the service provider. No longer will someone be limited to the traditional voice prompts, but can now utilize the visual buttons on their smartphone screen to interact with your business. The Zappix Visual Customer Service Solution takes your existing apps and service lines to a new level by providing omni-channel touch screen access – Such as Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media allowing your customers to interact with you using their touch screens.

Zappix Visual IVR

What a Visual Customer Service Solution does for the Hearing Impaired:

  • Voice Commands are translated into one-touch options allowing for visual communication.
  • Communication using omni-channel visual prompts is easy and straightforward.
  • More Efficient use of time to get questions answered.
  • Ability to upload and download content from the solution.
Zappix Visual IVR
Zappix Visual IVR


You can still use your Mobile device to contact service providers and enhance it with the Visual Customer Service Solution to allow a better experience.


The Zappix Mobile On-Demand platform provides the hearing impaired with one-click access to web, social media resources, chat, etc

Customers can get up-to-the-minute updates from relevant mobile web pages, receive discounts, send emails to the customer service team, and post to customer service Facebook pages or Twitter accounts all directly from the Zappix Mobile On-Demand Solution.