Visual IVR Solution for the Insurance Industry

The Visual IVR for Insurance Carriers

Zappix Visual IVR

The insurance Visual IVR offering for Zappix enables a better call experience for your insurance customers with a visual representation and self-service options of an Interactive Voice Response (IVR) call menu on a smartphone, tablet screen to offer customers the visual self-service option.

The insurance solution facilitates retailers to offer consumers a better way to interact with customer service, compared to the old voice menus. With Zappix, insurance carriers can use existing Visual IVR templates to build and launch a contact center solution in a short time frame.

When equipped with the Zappix Visual IVR, customers calling your contact center IVR from their smartphone can now utilize a better visual call experience. Callers will be able to use their smartphone display and select responses by touch from the list of options displayed on their screen – such as submitted or tracking claim status, sign up for coverage, and more, all during a voice call.

Reduce contact center and telephony related cost and increase IVR containment

  • Web-HTML 5 Visual IVR or Native Visual IVR app lets your customers connect directly to virtually any customer service area
  • See over 20% increase in call containment.
  • Contact center costs are reduced while the overall customer satisfaction and NPS (Net Promoter Score) are dramatically improved:
    • Reduction in agent assisted-calls.

    • Reduction in misdirected calls.

    • Reduction in Average Handling Time (AHT).

    • Improve consumer experience and Net Promoter ScoreTM (NPS).

Zappix Visual IVR
Zappix Visual IVR

Build a visual IVR smartphone app easily 

  • Self-service, Menu Builder Authoring Tool designed for non-technical users with built-in templates
  • Delivers a wide range of options and uncompromising flexibility on the fly
  • Created, published and edited as needed in minutes without IT involvement

Easily integrated into your Voice IVR and CRM systems 

  • Full suite of APIs for easy integration with other enterprise systems.
  • Smoothly integrates with VXML IVR systems and CRM systems.

live and automated, cross-platform compatibility

  • Cloud-based, omni-channel, mobile app integration of voice, web, online forms and multimedia self-help resource.
  • Seamless, native applications for Web (HTML 5), IOS and Android.
Zappix Visual IVR
Zappix Visual IVR

Big data analytics means you are always informed

  • Proprietary analytics tools let you track performance against targets, expand channels and shape content
  • Provides access to important indicators such as channel usage and engagement, enabling you to make adjustments and raise your NPS (Net Promoter Score)

Built-in NPS survey tool provides valuable insights and analytics

  • An automatic short survey follows each and every interaction
  • Survey results and Net Promoter Scores are available updated via the Zappix Visual IVR Analytics Tool
Zappix Visual IVR