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Zappix Announces Visual IVR Enhanced Agent Dashboard

August 1, 2017

Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service, announced today an enhanced Agent Dashboard as part of its Visual IVR platform.
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Weight Loss Department at Lahey Hospital & Medical Center Launches Visual IVR Mobile App to Enhance Patient Experience

June 27, 2017

The Center for Medical Weight Loss at Lahey Hospital & Medical Center today announced a new web-based mobile app that offers an enhanced call experience for patients.
Continue reading Weight Loss Department at Lahey Hospital & Medical Center Launches Visual IVR Mobile App to Enhance Patient Experience
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Zappix Announces Go-to-Market Partnership with Swampfox for Visual IVR Integration with Avaya

June 13, 2017

Zappix, the innovative multi-channel Smartphone solution and Visual IVR provider, announced today a Go-to-Market partnership with Swampfox, the premiere integrator for Avaya Aura® Experience Portal.

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Zappix Announces Multi IVR Provider Support for VoiceXML 1.0 and 2.0, Twilio and Plivo

March 23, 2017

The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.
Continue reading Zappix Announces Multi IVR Provider Support for VoiceXML 1.0 and 2.0, Twilio and Plivo
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Zappix announces an enhanced smartphone Visual IVR experience for health care patients

March 8, 2017

The new Zappix health-care Visual IVR (Interactive Voice Response) offering allows patients calling the voice IVR an efficient easy to use customer engagement experience, providing visual and voice combined service to callers via a Visual IVR smartp...
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Zappix, the Visual IVR company, announces 2016 results

February 9, 2017

Zappix announced 2016 record year with expansion into new verticals for its contact center Visual IVR product portfolio and an expanded product portfolio.
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Zappix, the Visual IVR company, Announces New Round of Funding

January 26, 2017

Additional capital will support the expansion of distribution channels and expand Visual IVR capabilities.
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Zappix Announces an Integrated Smartphone Visual IVR Experience with Twilio and Other IVR Vendors

January 18, 2017

The Zappix Visual IVR offering makes is easier to build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration. The Integrated Voice and Visual IVR authoring experience allows companies to easily build an omni-channel Visual I...
Continue reading Zappix Announces an Integrated Smartphone Visual IVR Experience with Twilio and Other IVR Vendors
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Zappix Announces an Enhanced Smartphone Visual IVR Experience for Retailer Customers

November 17, 2016

The new retail Visual IVR offering enhances retailers’ voice IVR to provide better customer service to callers via a Visual IVR smartphone experience while lowering call volume and average handling time.

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Zappix Visual IVR Adds Flexible Drag and Drop API Support for Integration with CRM and BackOffice Systems

September 15, 2016

New feature allows contact centers to build Visual IVRs with robust API support and integrate into any back office system, including CRM systems and order management systems with a visual interface
Continue reading Zappix Visual IVR Adds Flexible Drag and Drop API Support for Integration with CRM and BackOffice Systems
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Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

May 19, 2016

Integration of Visual IVR with Salesforce customer service platform offers Zappix users more functionality, information access
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Zappix Announces Full Suite of Visual IVR Clients

March 10, 2016

With the world’s first Apple Watch Visual IVR client, Zappix expands its comprehensive list of Visual IVR clients

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Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration

February 11, 2016

Smartphone eForm integration combines mobility with enterprise eForm processing into one Enterprise Content Management system.
Continue reading Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration
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Zappix Announces Voice-activated Visual IVR

December 17, 2015

With its new speech-enabled capability, the Zappix Smartphone Visual IVR now supports voice commands with visual response and visual prompts
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Zappix Visual IVR Expands API Support for Greater Voice IVR Integration

October 20, 2015

With a new API Tools Kit, the Zappix Visual IVR now supports integration with major Voice IVRs to provide a better customer service Visual IVR experience.
Continue reading Zappix Visual IVR Expands API Support for Greater Voice IVR Integration
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Zappix Visual IVR Expands Global Support with Launch of Full Smartphone IVR App Internationalization

September 24, 2015

With full internationalization and localization support, Zappix Visual IVR allows companies to easily provide a Visual IVR mobile smartphone solution for iPhone, Android and Web in their local language.
Continue reading Zappix Visual IVR Expands Global Support with Launch of Full Smartphone IVR App Internationalization
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Zappix Announces Visual IVR Live Chat Integration with SnapEngage

September 2, 2015

With SnapEngage live chat integration, Zappix allows companies and contact centers to easily add live chat to their Visual IVR mobile smartphone solution on iPhone, Android and Web
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Zappix Announces New, Visual IVR Self-Service Features

August 13, 2015

The Zappix Smartphone Visual IVR allows customers to find self-service resolutions for common support issues even while on-hold for customer service
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Zappix Visual IVR Survey Toolset Now Available in the Triple Play Suite

July 9, 2015

The Zappix Smartphone Visual IVR now supports a robust mobile survey tool for customer service interactions, allowing companies to collect customer feedback and boost Net Promoter Score, via a customer service Smartphone web or native app.
Continue reading Zappix Visual IVR Survey Toolset Now Available in the Triple Play Suite
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Zappix Announces Visual IVR Solution for Human Resources

June 3, 2015

The Zappix Smartphone Visual IVR for HR empowers employees, allowing them to view a paycheck, manage a 401K account, update a health insurance plan and speak with an HR specialist via a smartphone, web or native app
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Zappix Announces Triple Play – Web, Android & iPhone – Visual IVR Suite

May 6, 2015

The Zappix Visual IVR now supports a suite of applications that include a web app (HTML5), a native Android app and a native iPhone app. With these options, a company can conveniently choose the best platforms for deploying its Visual IVR.
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Zappix Announces Visual IVR Big Data Analytics Suite

April 15, 2015

The Zappix Visual IVR now includes a robust multi-channel Big Data analytics suite, allowing companies to get a true picture of multi-channel interactions.
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Zappix Announces No-Cost Trial Offering of its Visual IVR Smartphone App

April 1, 2015

A great opportunity to test drive the mobile cloud-based Visual IVR platform that enables non-technical users to build their own Visual IVRand omni-channel customer service app
Continue reading Zappix Announces No-Cost Trial Offering of its Visual IVR Smartphone App
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The Zappix, Inc. Visual IVR Authoring Tool Allows Anyone to Build a Visual IVR in Minutes

March 3, 2015

The latest release of the updated Mobile self-service, Cloud-based platform designed for non-technical users empowers companies to build their own Visual IVR and omni-channel customer service app.
Continue reading The Zappix, Inc. Visual IVR Authoring Tool Allows Anyone to Build a Visual IVR in Minutes
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Zappix Selected by Merchant Warehouse to Deliver Enhanced Mobile Customer Support

January 29, 2014

Proven solution includes Smartphone Visual IVR and mobile multi-channel self-service access to customer service for merchants.
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Zappix Customer Care App Expands Support of Massachusetts Companies

December 5, 2013

Zappix makes it easier to call customer service of many Massachusetts-based companies providing a Visual Smartphone IVR experience and multi-channel customer care options.
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Zappix Inc Unveils Cloud based Utility Mobile Customer Care Solution and its Pricing

November 7, 2013

The Zappix proven solution includes Visual IVR and multi-channel self-service access to Customer Service for Utility customers
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Now an Easier Way to Contact a US Senator Using a Smartphone App

October 24, 2013

Couldn’t connect with a US Senator during the Government shutdown? The Zappix smartphone app provides a “Super Directory” of US Senators on Facebook, Twitter, Email and even Phone.

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Zappix Mobile App Named Finalist for 2013 MITX Innovation Award

May 30, 2013

Zappix, the Mobile Portal and Customer Service App company has been named a 2013 MITX (Massachusetts Innovation and Technology Exchange) Innovation Awards Finalist.
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Zappix Customer Service App Supports Oklahoma Tornado Relief Effort

May 24, 2013

In response to the devastating tornado damage in Oklahoma, Zappix, has put together a special application menu to help those who wish to help the victims and families of this terrible tragedy from their mobile phone.
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Zappix App Mobilizes Help for Boston Victims

April 17, 2013

The Zappix app doesn’t collect anything, but merely enables mobile device users to easily connect with their charity of choice. The service also helps ensure that only credible organizations are contacted and that all donation dollars are applied as intended.

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