Zappix, a smartphone Visual IVR software innovator, has announced a Visual IVR for healthcare solution. The new healthcare offering from Zappix offers a better call experience for healthcare patients and customers with a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen. The new Healthcare IVR offers customers and patients an intuitive, convenient and foolproof visual interaction which simplifies their communication with healthcare providers. Zappix Healthcare Visual IVR empowers hospitals, clinics and any other healthcare provider with a powerful visual self service IVR.
The new healthcare solution from Zappix allows healthcare providers the ability to offer their customers a better way to interact with them; compared to the old voice menus. Whether it is scheduling an appointment, checking on financial issues or any clinical or administrative issues, hospitals, clinics and healthcare providers can now use existing Visual IVR templates to build and launch a contact center solution in a short time frame; completely changing how patients and customers can engage with the provider. The interaction goes beyond IVR by securely accessing EMR (Electronic Medical Record) systems such as Epic and Cerner in order to provide information on patients’ schedules, historical records and other patient record updates .
The Zappix healtcare solution is HIPPA-compliant; protecting the privacy and security of health information by addressing the technical and non-technical required safeguards.
Customers calling from their smartphones can now utilize a better visual call experience during the call by utilizing the smartphone display and simply select responses by touch from the list of options displayed on their screen from information, schedule, appointments – setting, rescheduling, canceling and more all during a voice call or just from the app.
“I’m excited to see our new healthcare solution,” said Avner Schneur CEO of Zappix. “The Zappix smartphone Visual IVR for healthcare providers takes engagement to a new level by providing omni-channel access – such as telephony (phone calls), mobile forms, videos, images, PDFs, email, text messaging (SMS), web and social media,” added Schneur, “and, Zappix tracks all patient interactions on the platform; giving the providers valuable data on their patients’ interactions with voice channel, social media or self-service options, thereby allowing analysis of cross-channel consumer behavior, trend identification and consumer satisfaction measurement.”
The Zappix platform improves the customer experience by allowing consumers to see each menu item and to then easily select options by touch versus listening to a list of options over the phone and interacting with their voice. A contact center call made via Zappix is usually much shorter than one made via a traditional voice IVR, is easier to use and can offer many options that are not available during a standard voice call, such as filling a form, or watching a video.
“Voice IVRs phone menus can be annoying when they don’t serve their purpose — convenience. Long winded prompts, On-hold music and endless loops can ruin a customer’s experience in the blink of an eye,” said Gal Steinberg, Zappix’s VP of Marketing. “We are committed to improve customer service and our new health solution allows retails customers to enjoy the benefits of a state-of-the-art Visual IVR that was designed for smartphones, they can learn about procedures, schedule and reschedule appointments and eventually speak with customer service directly if needed from their smartphones. Using the Zappix Visual-IVR as part of our dedication to top-quality customer service. Zappix offers consistency and continuity across all the multiple touch points used by a customer.”
Zappix transforms the consumer experience by providing a smartphone visual and self-service option that works as a native iPhone or Android App as well as an HTML 5 web app.
Cloud-based Zappix Visual IVR is a Software as a Service (SaaS) solution for web or cross-platform mobile apps. Offering omnichannel, customer service communications, Zappix enables businesses to rapidly deploy a highly intuitive, extremely interactive smartphone visual IVR app to improve customer care, reduce contact center costs and increase Net Promoter Scores™.
Fast-growing Zappix currently provides hundreds of contact centers with a streamlined way to empower and better serve customers. Supported organizations include insurance companies, utilities, banks, internet and mobile service providers, retailers, airlines and government agencies.