Visual IVR and Mobile On-Demand CX Solution for Utilities

Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

Customer Experience (CX) Visual IVR for Utilities

Zappix provides utilities with a cloud based Visual IVR that makes it easy for consumers to do business with them. Whether you are a water, gas, or electric utility, or whether you serve 50,000 or 5 million customers the Zappix Visual IVR lets you:

  • Reduce the effort required by the customer to access customer care.
  • Provide omni-channel access to customer service on smartphones via Web, Iphone or Android apps.
  • Call Deflection, Solving the customer’s service issues on first contact.
  • Reduce cost-to-serve the customer by empowering them with self-service app options.
  • Proactively adapt the customer engagement options for emergencies.
Zappix Visual IVR

Zappix visual ivr and self service app 

The Zappix Visual IVR Customer Care solution for utilities allows you to create an omni-channel support experience for your consumers in a Mobile On-Demand Visual IVR solution no matter which channel – voice or data – your customers want to engage with you.

Benefits:

  • Smartphone Visual IVR sends customers up to 90% faster to the right customer service representative.
  • Reduces cost, reduces mis-direct calls, and increases automation rates.
  • Self service and automation provide problem resolution without making a phone call.
  • Support for adding web content and access to email, SMS and Social Media channels to engage with you.

Features:

  • View balance and pay bill using smart mobile forms.
  • Report outages from smartphone.
  • Conduct secure transactions.
  • View and schedule appointments.
  • View service related multi-media content – Video clips, PDFs, images, FAQs and more.
  • Smart mobile “push notifications” to send alerts to customers.

Integrate with current ivr call-center infrastructure

And you are not forced to make any costly and/or time-consuming changes or upgrades to your call-center or any other CRM or ERP systems – be it from SAP, Oracle, Cisco, Avaya, Genesys, or any other of your favorite vendors.

  • The Zappix Visual IVR Works with your current IVR and call-center infrastructure
  • No need to make costly changes
  • Launch a utility app in weeks
Zappix Visual IVR