ZAPPIX VISUAL IVR
The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level by providing omni-channel access – Such as Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media.
What a Visual IVR will do for your business:
- Connect 90% faster to the right Customer Service Representative (CSR) improving consumer experience and your Net Promoter Score ™ (NPS).
- Reduces cost, mis-direct calls, and increases automation rates.
- Simplify your consumer experience without making costly changes by integrating with your existing IVR system.
- A robust management console and menu editor allows businesses to easily build their own Visual IVR.
- Publish Visual IVR changes to the smartphone app instantly.
- Access robust omni-channel analytics for the Visual IVR.
ENHANCE YOUR CURRENT IVR WITH A SMARTPHONE VISUAL IVR
You can still use your current IVR platform and enhance it with a Visual IVR to provide a better consumer experience. You can also deploy the Zappix Smartphone Visual IVR with absolutely no changes to your current IVR or call center software.
PROVIDE A SMARTPHONE OMNI-CHANNEL VISUAL IVR
Your Zappix Visual IVR platform provides customers with one-click access to your web and social media resources
Customers can access relevant mobile web pages, send emails to your customer service team, and post to your customer service Facebook page or Twitter account all directly from the Zappix app.
CONTEXT-SENSITIVE BRAND PROMOTIONS DURING CONNECTION
During the connection process, Zappix patented technology provides you with contextual “real-estate” designed to intuitively display brand messaging, promotions, and other advertising based on the support path the customer chooses.
INTEGRATION AND APPLICATION PROGRAMMING INTERFACES
Zappix provides a robust set of APIs (Application Programming Interfaces) that allow you to further integrate your systems with the Visual IVR. Contact Zappix to learn more about this option.