Visual IVR is a digital & visual self-service solution for consumers interacting with businesses, bringing massive savings while improving customer experience.
This visual Intelligent Virtual Assistant (IVA) powered by Zappix Robotic Process Automation (RPA) deflects calls from reaching agents, reduces average handling times, and lowers inbound call volumes by transforming voice encounters into visual experiences.
Zappix Visual IVR is a cloud-based solution that transforms the user journey during customer service interactions. This Intelligent Virtual Assistant (IVA) is a revolutionary digital & visual self-service tool enabling mobile customers to quickly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
With Visual IVR integrated, customer service callers are provided with an option in the IVR to use self-service. When they choose it, Zappix sends a text message with a link to the Visual IVR. The customer then resolves the reason they called using their mobile phone, all in simple to use visual menus.