Customer Service Automation: Five Tips for Success

Customer Service Automation: Five Tips for Success

Customer Service Automation: Five Tips for Success Automation is ushering in a new era of customer service and CX excellence. Here are a few tips for modernizing established processes and completing a successful digital transformation. In the technology era,...

Blended Customer Service: The Big CX Improvement We Need

Automated CX self-service tools must work hand in hand with live agent assistance for customer service to really excel today. Automated technology has completely transformed the customer experience landscape over the past few years. The pinnacle of CX isn’t total...

To App or Not to App: That Is The Question

To App or Not to App: That Is The Question Between developing and maintaining a mobile app, corporations stand to spend thousands on a service that might not be used very often, but what if I told you there was a better way? By SCOTT MATTOCKS Native smartphone apps...

Is Your Business Struggling Under The Weight of Legacy?

Is Your Business Struggling Under The Weight of Legacy? Layers of disparate departments and innovations are preventing modern corporations from adapting to the speed and flexibility of new technology By SCOTT MATTOCKS Corporations today feel how customer expectations...