by Johnny Rosa | Jul 20, 2021 | Press Releases
Zappix Deployed An AI-Powered Self-Service Roadside Assistance Solution The leading Mobile On-Demand Customer Service Solutions provider announced it has recently deployed a solution for insured motor vehicle owners calling for roadside assistance. BURLINGTON, MASS....
by Johnny Rosa | Jul 1, 2021 | Blog
Visual IVR: The Self-Service Solution Helping to Resolve Contact Center Pains Every business has spent the past year reacting and adapting to the impact of COVID-19 on their operations and customer behavior. Contact centers and customer service has been a key focus...
by Johnny Rosa | Jun 22, 2021 | Press Releases
Zappix Launches Three New Retail and eCommerce Visual IVR Customers The leading Mobile On-Demand Customer Service Solutions provider announced it has launched solutions for three more customers using its flagship Visual IVR Solution. BURLINGTON, MASS. (PRWEB) June 22,...
by Johnny Rosa | Jun 18, 2021 | Blog
4 Mistakes to Avoid When Deploying Customer Service Automation Automation and self-service solutions are the latest trend in customer service technology. Customers love using well-built and seamlessly integrated self-service solutions, but not every technology...
by Johnny Rosa | Jun 11, 2021 | Blog
4 Tips for Customer Service Automation Success Automation and self-service can be a critical piece of modern customer service, but call center managers and business leaders should keep a few things in mind to make sure their new automation program sees real success....
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