Zappix, Inc. Saves Retailers Thousands Of Dollars This Holiday Season While Improving Customer Experience

Zappix, Inc. Saves Retailers Thousands Of Dollars This Holiday Season While Improving Customer Experience

The leader in Digital Self-Service is helping its retail clients transform the customer journey during the busy holiday season via Mobile On-Demand & Visual IVR. Zappix technology has​ helped its clients …
Zappix, Inc. And Cloud Collections Announce Implementation of New Digital Debt Collection Solution

Zappix, Inc. And Cloud Collections Announce Implementation Of New Digital Debt Collection Solution

Zappix, Inc., a Visual IVR industry leader, and Cloud Collections have implemented a new solution to bring the Digital Self-Service revolution to debt collection. The implementation aims to increase successful …
Zappix, Inc. Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics Suite

Zappix, Inc. Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics Suite

Actionable Analytics helps enterprises take actions based on predefined parameters constantly monitored by Zappix bots. Automated actions are triggered when certain predefined …
Zappix Inc. And C-Zentrix Partner To Provide Comprehensive Cloud-Based Customer Center Solution With Next-Gen Self-Service

Zappix Inc. And C-Zentrix Partner To Provide Comprehensive Cloud-Based Customer Center Solution With Next-Gen Self-Service

Zappix Inc. has partnered with contact center and Customer Experience software company, C-Zentrix to reach new markets and enhance CX automation and …
Zappix, Inc. Helps Healthcare Providers Increase Revenues and Improve Productivity with On-Demand Digital Engagement Technology

Zappix, Inc. Helps Healthcare Providers Increase Revenues and Improve Productivity with On-Demand Digital Engagement Technology

The US healthcare system loses $150 billion every year because of no-shows. No-shows and missed appointments cost even small healthcare clinics thousands …
4 Major Market Shifts That Affect Your Customer Preferences

4 Major Market Shifts That Affect Your Customer Preferences

One of the hottest buzzwords in customer experience right now is “digital.” There’s a good reason. Technology has blended into almost every aspect of our lives, and the digital revolution has completely transformed the way consumers interact with businesses and purchase products and services. With so much change …
Zappix and Radial Announce Newly Expanded Customer Base And Product Offering

Zappix Inc. And Partner Radial, Inc. Announce Newly Expanded Customer Base And Product Offering

Zappix Inc. and partner Radial, Inc. have added three new customers and an expanded offering with new use cases to their industry leading Visual IVR platform. The partnership now successfully supports the customer service of clients across …
What Is The Most Critical Step In The Retail Customer Journey?

What Is The Most Critical Step In The Retail Customer Journey?

How companies handle order issues directly impacts customer satisfaction, and stands out as one of the most critical steps in the retail customer journey. Preparing and planning for the breakdowns in the retail cycle will put companies in a good position to retain customers and build loyalty …
Clear Communication Says The Right Thing At The Right Time

Clear Communication Says The Right Thing At The Right Time

In a world of instant gratification and seemingly even faster communication, sending the right messages to customers is just as important as sending those messages at the right time. Clear and thoughtful customer communication can have positive ripple effects …
Zappix Inc. and Talkdesk Partner to Provide Comprehensive Cloud-Based Contact Center Solution

Zappix Partners with TalkDesk for Cloud-Based Contact Center

Zappix has partnered with Talkdesk, an enterprise contact center provider, to add Visual IVR capabilities to the Talkdesk AppConnect platform. Zappix Visual IVR is a self-service offering for smartphone users during customer service interactions. "We are excited to join …