by Johnny Rosa | Nov 12, 2021 | Blog
Creating Synergy Between Agents, Automation, and Self-Service Modern contact centers know automation and self-service solutions are required by today’s consumers, but many customer service interactions are too complex and require too much human empathy to be handled...
by Johnny Rosa | Nov 2, 2021 | Press Releases
Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way...
by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies Gastroenterology Department Improving patient communication pre and post procedure Problem A leading GI healthcare provider was looking for a digital solution to enhance patient engagement, better prepare patients for appointments,...
by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies GRM Information Management Actively managing a safe return to the office after the impact of COVID-19 Problem COVID-19 impacted work schedules and employees around the world. GRM Document Management needed a proactive digital system...
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