by Johnny Rosa | Jun 11, 2021 | Blog
4 Tips for Customer Service Automation Success Automation and self-service can be a critical piece of modern customer service, but call center managers and business leaders should keep a few things in mind to make sure their new automation program sees real success....
by Johnny Rosa | Jun 1, 2021 | Press Releases
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. BURLINGTON, MASS. (PRWEB) June 01,...
by Johnny Rosa | May 13, 2021 | Blog
Reducing Friction is Critical to Customer Experience Success Reducing friction in the customer service journey plays a critical role in achieving the level of CX today’s consumers demand. According to Shep Hyken and Forbes, 96% of customers will stop doing business...
by Johnny Rosa | Apr 30, 2021 | Blog
Retailers are Adapting to the New Normal with Digital Self-Service Solutions The COVID-19 pandemic fundamentally changed consumer behavior in every sector. The new normal for retailers in 2021 and beyond has shifted to more convenient, digital experiences. Retailers...
by Johnny Rosa | Apr 22, 2021 | Press Releases
Zappix Reports Increased Market Growth for Digital Self-Service and Visual IVR in 2021 The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center...
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