by Johnny Rosa | Sep 18, 2020 | Blog
IVAs Have Proven Themselves Mission Critical During COVID-19 Surges With a wave of increased inbound call volumes and a squeeze on contact center capacity from the COVID-19 pandemic, intelligent virtual assistants have quickly become a critical aspect of call centers’...
by Johnny Rosa | Sep 4, 2020 | Blog
How To Escape The Weight of Legacy Dragging Down Businesses During COVID-19 Consumer expectations have shifted rapidly over the past few years. The rise of social media and other technological innovations have changed how everyone operates in our new digital world....
by Johnny Rosa | Sep 1, 2020 | Press Releases
Zappix Expands its BPO & BPS Digital Self-Service Solution to Allow for Optimized Services Following COVID-19 Outbreak Zappix has enhanced its Mobile On-Demand self-service offering to offer increased revenues, optimized services, and enhanced customer service...
by Johnny Rosa | Aug 21, 2020 | Blog
Can Self-Service Automation Help Contact Center Agents? Consumer expectations have shifted rapidly over the past few years. The rise of social media and other technological innovations have changed how everyone operates in our new digital world. Despite the speed with...
by Johnny Rosa | Aug 12, 2020 | Press Releases
Zappix Sees High Demand for Visual IVR and Mobile Self-Service After COVID-19 Outbreak As businesses adapt to customer service and business needs during the COVID-19 pandemic, the leading Visual IVR provider has seen a sharp increase in demand for its flagship...
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