How Digital Transformation Impacts Customer Service

The best digital transformation hinges on a few critical elements that combine to greatly improve CX and earn customer loyalty. Are you working to transform your customer experience? Some companies and CEOs are under the impression modern digital transformation is all...

BPOs Find Real ROI In Self Service Visual IVR

A new business model for self-service automation is maintaining profits and helping Business Process Outsourcers stand out from the competition. (781) 739-2770 Today’s digitally connected, instant-gratification society demands fast responses and smooth experiences....

Real Innovation Puts Trends In Their Place

Market research and customer surveys are incredibly useful in some cases, but real innovation must look past customer comments and see what causes pain points Working at a company committed to making real improvements to customer experience and the CX industry, our...