by Yossi Abraham | Mar 15, 2021 | Blog
No. Robots Will Not Replace Humans (part 2) During the last year of the COVID-19 pandemic, we have all witnessed an acceleration in almost every aspect of digital transformation, both by businesses offering more digital solutions, as well as consumers shifting to...
by Yossi Abraham | Dec 17, 2020 | Blog
Automation Isn’t For Everything (But It Is For A Lot) The Pareto principle proposes that for many events, 80% of the effects come from 20% of the causes. The principle has been tested by many industries and businesses around the world and has proven to be true for...
by Yossi Abraham | Nov 24, 2020 | Blog
Prevent | Deflect | Accelerate — How to Improve Customer Experience at Every Step of the Customer Service Call There are three critical aspects of every customer service call that contact center managers must understand and be aware of if they want to make the biggest...
by Yossi Abraham | Jun 2, 2020 | Blog
COVID-19 Has Broken the Equilibrium of Contact Centers: Here’s How to Restore It COVID-19 has had an incredible impact on businesses around the world. Contact centers are no exception. The pandemic has drastically increased inbound call volumes, reduced manpower and...
by Yossi Abraham | May 20, 2020 | Blog
How Retailers Are Flattening the Contact Center Curve On The Road To Recovery The global Coronavirus pandemic has fundamentally changed our lives. Quarantines and closures have changed how we all do business. The path forward is difficult, but modern technology is...
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