5 Market Mega-Trends Impacting CX

5 Market Mega-Trends Impacting CX

5 Market Mega-Trends Impacting CX The technology market has evolved dramatically over the past 10 to 15 years, and it is almost unrecognizable compared to where we were in the early 2000. These major dynamics have also impacted the Customer Experience domains and are...
No. Robots Will Not Replace Humans (part 2)

No. Robots Will Not Replace Humans (part 2)

No. Robots Will Not Replace Humans (part 2) During the last year of the COVID-19 pandemic, we have all witnessed an acceleration in almost every aspect of digital transformation, both by businesses offering more digital solutions, as well as consumers shifting to...
Automation Isn’t For Everything (But It Is For A Lot)

Automation Isn’t For Everything (But It Is For A Lot)

Automation Isn’t For Everything (But It Is For A Lot) The Pareto principle proposes that for many events, 80% of the effects come from 20% of the causes. The principle has been tested by many industries and businesses around the world and has proven to be true for...