by Yossi Abraham | Jan 11, 2023 | Blog
Top 7 Contact Center Trends for 2023 As we look to 2023, the contact center industry is poised for significant change as new technologies and trends emerge. Advances in artificial intelligence, cloud-based solutions, and omnichannel communication are driving...
by Yossi Abraham | Sep 28, 2022 | Blog
87.5% of Digital Transformations fail. Can you do better? According to a recent HBR article, 70% to 95% of digital transformation projects fail to meet their original objectives, with an average of 87.5%. Yet, the high failure rate does not slow down the drive for the...
by Yossi Abraham | Sep 24, 2022 | Press Releases
Zappix Recognized as a Top Healthcare Digital Transformation Solutions Provider 2022 by Healthcare Business Review Zappix is among the 10 companies that are at the forefront of providing Healthcare Digital Transformation solutions and impacting the marketplace in the...
by Yossi Abraham | Sep 8, 2022 | Blog
5 Market Mega-Trends Impacting CX The technology market has evolved dramatically over the past 10 to 15 years, and it is almost unrecognizable compared to where we were in the early 2000. These major dynamics have also impacted the Customer Experience domains and are...
by Yossi Abraham | May 5, 2022 | Blog
How Healthcare Providers Are Transforming Patient Experience Modern customer experiences are becoming more convenient and personalized every day. Healthcare providers and health systems can jump to the top of patient satisfaction by applying lessons learned from the...
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