Customers Are Calling: Help Them!

Customers Are Calling: Help Them!

Customers Are Calling: Help Them! Today’s business leaders recognize the value of automation and self-service, but modern digital solutions must be added to voice channels first if they want to truly benefit. Customers see value in self-service. They love getting...
How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation This blog examines the fourth of four pillars of Zappix innovation. The others are SPEED, SIMPLICITY, & MOBILITY. The age of bots and automation is upon us. Chatbots made a big splash a few years ago, Robotic...