BPO Benefits
Zappix On-Demand Customer Service Solutions provide significant benefits & ROI:
- Faster scaling during onboarding — effective automation reduces the necessary number of new hires
- Expanded modern portfolios — stand out to prospects and businesses in a crowded, customer-focused marketplace
- Improved customer experiences — diverse offerings make BPO portfolios more valuable to clients and prospects
- Automated tedious tasks — agents freed up to focus on more complex interactions to increase agent engagement
- Elevated service levels — lower average handle times (AHT), wait times, and abandonment times
- Profitable business models — maintain and even increase profit margins for BPOs while reducing costs to clients
- Manage spikes and enhance client revenue — automate low-value calls & bring automated up-sell opportunities to interactions
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Principles
Cloud-based Zappix SaaS solutions are designed and developed around four key principles:
- Speed — three-quarters of online customers expect help within five minutes
- Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
- Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
- Automation — 88% of customers expect a self-service option to be available
Zappix Products
Cloud-based products enable work-flow automation, rapid deployments, & seamless integration to IVRs & back-end systems:
Visual IVR
Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center
On-Demand Apps
On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents
Outbound Engagement
Outbound Engagement connects with your customers through any channel at the best time possible
Agent Collaboration Tools
Agent Collaboration Tools convey context to customers and agents to create more successful resolutions
Analytics Suite
The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite
Zappix Studio
Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio
Customer Service RPA
Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions
Survey Engine
Survey Engine captures more direct feedback from customers and turns those conversations into action
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