Customer Success Engineer

Burlington, MA

Come join Zappix in Burlington MA and be part of a group that is creating an amazing new technology. With high profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Digital Customer Service Solutions to the market.

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduces costs.

The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

Position Summary

We’re looking for a customer-facing engineer who loves talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems.

The Customer Success Engineer plays a vital part in our Customer Success organization, consulting with clients to help them utilize our state-of-the-art technical capabilities for their best success, implement their required solutions and support our customer post-launch.

Key Responsibilities

  • Understand customer needs, document them, and lead the implementation using Zappix Studio

  • Works closely with the engineering team on adding new features and functionality that is needed for our customers.

  • Provide the first level of customer service for customers in production.

  • Proactively engage with customers to offer updates and improvements that will provide higher value of Zappix solution to our customers

Required Qualifications

  • 2-5 years of work experience

  • Ability to speak and lead in a consultative manner

  • Strong communication skills

  • Basic computer science knowledge

  • HTML5 and CSS knowledge is a strong plus

Additional Details

  • Full-time

  • Competitive package

  • Full medical insurance

  • US Based

  • 401K

COVID-19 Precautions

  • Remote interview process

  • Virtual meetings

  • Teams work remotely temporarily due to COVID-19

Apply Now:

In addition to this form, please email a resume to jobs@zappix.com to complete your application.

Customer Success Engineer Form
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About Zappix

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.
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