Pre-Sales Engineer

Burlington, MA

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market.

Zappix is a privately held software company offering patented cloud-based technology geared to the smartphone era that transforms the Customer Care Experience. Our On-Demand technology enables digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), IVA and bots, Actionable Analytics and reports leveraging Big Data, and more.

Position Summary

Zappix is looking for an ambitious and energetic Pre-Sales Engineer to support the sales team – running demos, helping in technical focused conversations, and translating the customers’ business needs into technical specifications. Act as the prime contact on technical conversations when selling to stakeholders ranging from C-Level Execs to front-line users.

We’re looking for someone who is technically savvy and commercially orientated. As well as sales, the Pre-Sales Engineer will also partner with our Product team on improving our product offering based on insights from working with customers.

The position is located in Burlington, MA.

Key Responsibilities

  • Work with the sales team to present the Zappix solution during sales processes

  • Interpret customer requirements into technical specifications and documents

  • Develop and deliver product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects

  • Provide answers to client questions about our solutions, and other technical aspects of the product

  • Successfully tailor demonstrations for customers’ needs and use cases

  • Research the industry on an on-going basis to know what changes may be on the horizon that will impact current and future sales

  • Provide clear and accurate responses for RFPs and/or contribute technical solutions directly to proposals

Qualifications & Skills

  • 2+ years of experience as a Pre-Sales Engineer / Solution Consultant

  • Prior experience in selling Contact Center solutions – a major advantage

  • Proven track record supporting the sales of enterprise solutions

  • Ability to creatively explain and present complex concepts in an easy-to-understand manner

  • Solid technical background with understanding and/or hands-on experience in software development and web technologies

  • Exceptional interpersonal skills with a proven track record of success interacting with colleagues in cross-functional teams

  • Excellent presentation and creativity skills

  • Strong capability to work effectively both independently and as a team player in a fast-paced, cross-cultural, start-up environment

  • Authorized to work in the US

  • The position is located in Burlington, MA.

Additional Details

  • Full-time

  • Competitive Salary, Bonus, and Stock options

  • Full medical insurance

  • 401K

Apply Now:

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About Zappix

Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.