4 Tips for Customer Service Automation Success

4 Tips for Customer Service Automation Success

4 Tips for Customer Service Automation Success Automation and self-service can be a critical piece of modern customer service, but call center managers and business leaders should keep a few things in mind to make sure their new automation program sees real success....
Customers Are Calling But Who’s There To Answer?

Customers Are Calling But Who’s There To Answer?

Customers Are Calling But Who’s There To Answer? The world is starting to accelerate towards a true end to the COVID-19 pandemic, but the post-pandemic contact center market faces a big question: how to handle increased inbound call volumes when hiring more agents has...