by Yossi Abraham | May 5, 2022 | Blog
How Healthcare Providers Are Transforming Patient Experience Modern customer experiences are becoming more convenient and personalized every day. Healthcare providers and health systems can jump to the top of patient satisfaction by applying lessons learned from the...
by Johnny Rosa | Apr 19, 2022 | Blog
Digital Engagement Is Boosting Revenue Everywhere The past two years have fundamentally transformed customer engagement and the customer service journey across many industries. Contact centers learned how to work from home, customers remembered how QR codes work, and...
by Johnny Rosa | Apr 6, 2022 | Blog
Digital First, Voice Second Automated digital self-service brings a host of benefits to customer service and customer experience. Faster, less cumbersome interactions get callers to answers at lightning speed and can handle many more calls simultaneously compared to...
by Johnny Rosa | Feb 16, 2022 | Blog
The Benefits of Visual Self-Service Visual Self-Service solutions have rapidly become commonplace as companies have adapted to COVID-19 and digitized their operations. The combination of rich, easy to use visual interfaces and sought after automation has created...
by Johnny Rosa | Jan 20, 2022 | Blog
5 Key Steps Successful Service Organizations Are Taking To Thrive Despite The Challenges of 2021 2021 saw the world move to the next stage of the COVID-19 pandemic. Vaccines transformed peoples’ lives, WFH transformed the way we work, the resurgence of virus variants...
by Guest Post | Jan 12, 2022 | Blog
Candid Conversations: How Visual IVR Is Transforming Retail CX Republished with permission. Find the original article on Genesys.com. Corporate digital transformation timelines have accelerated over the past two years, and the cloud has been instrumental in retail...
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