by Payge Wufsus | Mar 15, 2023 | Blog
The Customer Experience Investment: Why You Should be Prioritizing Superior CX In today’s fast-paced business world, providing an exceptional customer experience has become more important than ever before. With customers having a wide range of choices available...
by Payge Wufsus | Mar 3, 2023 | Blog
Raising the Bar: The Importance of Exceptional Patient Service in the Healthcare Industry The healthcare industry has long been associated with impersonal experiences, with patients feeling like they are just a number in a system. However, there has been a growing...
by Ben Heffner | Feb 22, 2023 | Blog
Customer Success Starts AFTER Implementation How adopting a “Continuous Improvement” mindset can add value for your customers and drive more revenue to your business. You just managed the successful implementation of your SaaS company’s product and the client...
by Jerry Zabell | Feb 10, 2023 | Blog
2023 Contact Center Trends BPOs Should Prepare For As the BPO industry moves into 2023, it is set for significant transformation with the advent of cutting-edge technologies and trends. Advancements in AI, cloud-based solutions, and omnichannel communication drive...
by Payge Wufsus | Jan 23, 2023 | Blog
The Impact of Technology on Enhancing Contact Center Efficiency Technology integration in contact centers is playing a vital role in enhancing agents’ efficiency and improving the customer experience. One of the main areas of focus is using automation and AI to...
by Yossi Abraham | Jan 11, 2023 | Blog
Top 7 Contact Center Trends for 2023 As we look to 2023, the contact center industry is poised for significant change as new technologies and trends emerge. Advances in artificial intelligence, cloud-based solutions, and omnichannel communication are driving...
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