by Mark Pendergast | Oct 21, 2021 | Blog
The Great Resignation Solution BPOs and Call Centers Are Flocking To Americans are quitting their jobs in record numbers. Many of those leaving are looking to change careers or find a higher-paying offer for the same position. The record-high numbers of workers...
by Johnny Rosa | Sep 28, 2021 | Blog
How To Achieve Customer Self-Service Success The pandemic changed how we all operate our daily lives. In 2021 and beyond, digital technology is creating new opportunities, customers are becoming more engaged, and customer service leaders are trying new and innovative...
by Johnny Rosa | Aug 20, 2021 | Blog
Three Ways AI is Shaping Modern Customer Service Automation and AI have been making headlines for years as the future of business, but the time for Artificial Intelligence has officially arrived. Businesses in every sector are implementing AI solutions, and that push...
by Johnny Rosa | Aug 5, 2021 | Blog
Low Code/No Code Platforms are Bridging the Gap Between Agility, Effort, and Cost For years, enterprise software solutions came in three forms: in-house development solving problems exactly the way businesses wanted using an internal team, third-party off the shelf...
by Johnny Rosa | Jul 30, 2021 | Blog
How Digital Self-Service Is Transforming Utility Customer Service Experiences Republished with author’s permission. Find the original article on EnergyCentral.com The pandemic changed how we all operate our daily lives. In 2021 and beyond, digital technology is...
by Johnny Rosa | Jul 1, 2021 | Blog
Visual IVR: The Self-Service Solution Helping to Resolve Contact Center Pains Every business has spent the past year reacting and adapting to the impact of COVID-19 on their operations and customer behavior. Contact centers and customer service has been a key focus...
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