by Yossi Abraham | Sep 8, 2022 | Blog
5 Market Mega-Trends Impacting CX The technology market has evolved dramatically over the past 10 to 15 years, and it is almost unrecognizable compared to where we were in the early 2000. These major dynamics have also impacted the Customer Experience domains and are...
by David DiTirro | Aug 12, 2022 | Blog
How Today’s Healthcare Providers are Achieving All Four Quadruple Aims Without Overhauling Their Entire Operation The Triple Aim framework, developed by the Institute for Healthcare Improvement (IHI) in 2007, has helped many healthcare systems optimize performance and...
by Johnny Rosa | Jul 25, 2022 | Blog
How To Reduce Costs In Three Critical Phases of Customer Service Whether your business operates its own call center or leverages external organizations, every organization can benefit by reducing the overall costs associated with modern customer service operations. ...
by Bob Barrows | Jun 24, 2022 | Blog
3 Must Have Capabilities for the Modern Contact Center We might be facing one of the most dramatic periods of call center transformation in history — COVID-19 dramatically accelerated digitalization, consumers now expect more automation and self-service, and The Great...
by Johnny Rosa | Jun 3, 2022 | Blog
The 4 P’s of Patient Experience Today’s healthcare landscape has been completely reshaped by pandemic experiences. Modern shifts in patient interactions and patient experiences were dramatically accelerated by the past few years and some things will never go...
by Johnny Rosa | May 19, 2022 | Blog
Top 5 Self-Service Use Cases in Healthcare Today’s patients are bringing expectations from the consumer market into their healthcare interactions. From the convenience of on-demand rideshare apps to fast and simple membership sign ups and proactive notifications...
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