5 Market Mega-Trends Impacting CX

5 Market Mega-Trends Impacting CX

5 Market Mega-Trends Impacting CX The technology market has evolved dramatically over the past 10 to 15 years, and it is almost unrecognizable compared to where we were in the early 2000. These major dynamics have also impacted the Customer Experience domains and are...
3 Must Have Capabilities for the Modern Contact Center

3 Must Have Capabilities for the Modern Contact Center

3 Must Have Capabilities for the Modern Contact Center We might be facing one of the most dramatic periods of call center transformation in history — COVID-19 dramatically accelerated digitalization, consumers now expect more automation and self-service, and The Great...
The 4 P’s of Patient Experience

The 4 P’s of Patient Experience

The 4 P’s of Patient Experience Today’s healthcare landscape has been completely reshaped by pandemic experiences. Modern shifts in patient interactions and patient experiences were dramatically accelerated by the past few years and some things will never go...
Top 5 Self-Service Use Cases in Healthcare

Top 5 Self-Service Use Cases in Healthcare

Top 5 Self-Service Use Cases in Healthcare Today’s patients are bringing expectations from the consumer market into their healthcare interactions. From the convenience of on-demand rideshare apps to fast and simple membership sign ups and proactive notifications...