by Bob Barrows | May 28, 2021 | Blog
Customers Are Calling But Who’s There To Answer? The world is starting to accelerate towards a true end to the COVID-19 pandemic, but the post-pandemic contact center market faces a big question: how to handle increased inbound call volumes when hiring more agents has...
by Johnny Rosa | May 13, 2021 | Blog
Reducing Friction is Critical to Customer Experience Success Reducing friction in the customer service journey plays a critical role in achieving the level of CX today’s consumers demand. According to Shep Hyken and Forbes, 96% of customers will stop doing business...
by Johnny Rosa | Apr 30, 2021 | Blog
Retailers are Adapting to the New Normal with Digital Self-Service Solutions The COVID-19 pandemic fundamentally changed consumer behavior in every sector. The new normal for retailers in 2021 and beyond has shifted to more convenient, digital experiences. Retailers...
by Mark Pendergast | Apr 16, 2021 | Blog
10 Tips To Improve Your Digital Self-Service Offering Digital transformation and customer self-service are two of the most important projects any modern business or contact center can undertake today. With the proliferation of digital services over the past five years...
by Johnny Rosa | Apr 2, 2021 | Blog
Businesses Have Found the Best First Step on the Path to AI AI is the buzzword everyone is talking about but the path to successful AI implementation starts with Robotic Process Automation (RPA). Bringing self-service bots to every business sector has become a top...
by Yossi Abraham | Mar 15, 2021 | Blog
No. Robots Will Not Replace Humans (part 2) During the last year of the COVID-19 pandemic, we have all witnessed an acceleration in almost every aspect of digital transformation, both by businesses offering more digital solutions, as well as consumers shifting to...
Recent Comments