by Johnny Rosa | Sep 4, 2020 | Blog
How To Escape The Weight of Legacy Dragging Down Businesses During COVID-19 Consumer expectations have shifted rapidly over the past few years. The rise of social media and other technological innovations have changed how everyone operates in our new digital world....
by Johnny Rosa | Aug 21, 2020 | Blog
Can Self-Service Automation Help Contact Center Agents? Consumer expectations have shifted rapidly over the past few years. The rise of social media and other technological innovations have changed how everyone operates in our new digital world. Despite the speed with...
by Johnny Rosa | Aug 5, 2020 | Blog
4 Key Factors of Successful Self-Service Today’s customer experience and contact center market is rapidly changing. Modern customer journeys leverage digital channels and self-service capabilities. It is not enough for business leaders to simply implement...
by Johnny Rosa | Jun 29, 2020 | Blog
Businesses Must Let Modern Automation Solutions Help Them Get Back To Work With governments implementing various phased plans for re-opening, company leaders must carefully evaluate how to bring employees back to work and customers into stores. Masks, social...
by prakashg | Jun 12, 2020 | Blog
Digital Transformation Has to Happen Right Now Earlier this year I joined Zappix as Sales Director. I liked the technology, the team, and the opportunities. Clearly the cutting edge of what customer service should be, Zappix seemed like a great company to work for....
by Yossi Abraham | Jun 2, 2020 | Blog
COVID-19 Has Broken the Equilibrium of Contact Centers: Here’s How to Restore It COVID-19 has had an incredible impact on businesses around the world. Contact centers are no exception. The pandemic has drastically increased inbound call volumes, reduced manpower and...
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