Customers Are Calling But Who’s There To Answer?

Customers Are Calling But Who’s There To Answer?

Customers Are Calling But Who’s There To Answer? The world is starting to accelerate towards a true end to the COVID-19 pandemic, but the post-pandemic contact center market faces a big question: how to handle increased inbound call volumes when hiring more agents has...
10 Tips To Improve Your Digital Self-Service Offering

10 Tips To Improve Your Digital Self-Service Offering

10 Tips To Improve Your Digital Self-Service Offering Digital transformation and customer self-service are two of the most important projects any modern business or contact center can undertake today. With the proliferation of digital services over the past five years...
No. Robots Will Not Replace Humans (part 2)

No. Robots Will Not Replace Humans (part 2)

No. Robots Will Not Replace Humans (part 2) During the last year of the COVID-19 pandemic, we have all witnessed an acceleration in almost every aspect of digital transformation, both by businesses offering more digital solutions, as well as consumers shifting to...