by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies Gastroenterology Department Improving patient communication pre and post procedure Problem A leading GI healthcare provider was looking for a digital solution to enhance patient engagement, better prepare patients for appointments,...
by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies GRM Information Management Actively managing a safe return to the office after the impact of COVID-19 Problem COVID-19 impacted work schedules and employees around the world. GRM Document Management needed a proactive digital system...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies National Recovery Agency Increasing digitalization in the collections process Problem The National Recovery Agency identified a need to increase digitalization in their collections process. They looked to reduce barriers to payment...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies Digital Health SaaS Provider Improving customer service by shifting common call types to visual self-service Problem The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents. They also identified a need to build a...
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