Arts & Crafts Retailer

Arts & Crafts Retailer

Zappix Case Studies     Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
Gastroenterology Department

Gastroenterology Department

Zappix Case Studies     Gastroenterology Department Improving patient communication pre and post procedure Problem A leading GI healthcare provider was looking for a digital solution to enhance patient engagement, better prepare patients for appointments,...
GRM Information Management

GRM Information Management

Zappix Case Studies     GRM Information Management Actively managing a safe return to the office after the impact of COVID-19 Problem COVID-19 impacted work schedules and employees around the world. GRM Document Management needed a proactive digital system...
National Recovery Agency

National Recovery Agency

Zappix Case Studies     National Recovery Agency Increasing digitalization in the collections process Problem The National Recovery Agency identified a need to increase digitalization in their collections process. They looked to reduce barriers to payment...
Digital Health SaaS

Digital Health SaaS

Zappix Case Studies     Digital Health SaaS Provider Improving customer service by shifting common call types to visual self-service Problem The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect...

Logistics & Services

Zappix Case Studies     Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents.  They also identified a need to build a...