eCommerce & Retail (Multiple Use Cases)

eCommerce & Retail (Multiple Use Cases)

Zappix Case Studies     eCommerce & Retail Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
Fashion Retailer Case Study

Fashion Retailer Case Study

Zappix Case Studies     Fashion Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem A major retailer of casual apparel and accessories operating over 700 stores around the world found increased customer satisfaction and loyalty after...
Hibbett Case Study

Hibbett Case Study

Zappix Case Studies     Hibbett Sports Modern Customer Service for a Digital Customer Base Problem Retailer Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers. Hibbett is a popular sneaker retailer...
Communications Equipment Company Case Study

Communications Equipment Company Case Study

Zappix Case Studies     Communications Equipment Company Creating a better customer experience with rich visual interfaces Problem A global leader in mission-critical communications and analytics wanted to improve their customer experience and reduce...
Digital Patient Engagement Case Study

Digital Patient Engagement Case Study

Zappix Case Studies     Digital Patient Engagement Improving patient communication pre and post procedure Problem A leading healthcare provider in the northeastern United States wanted to improve communication between staff and patients while reducing the...
Roadside Assistance Case Study

Roadside Assistance Case Study

Zappix Case Studies     Roadside Assistance Service Provider Deflecting calls from live agents and improving the customer experience Problem One of the largest roadside assistance service providers in the United States wanted to significantly reduce the...