Case Studies

Visual IVR Drives Customer Satisfaction & Loyalty...
Deflecting calls from live agents and improving the customer experience...
Improving patient communication pre and post procedure...
Modern Customer Service for a Digital Customer Base...
Visual IVR Drives Customer Satisfaction & Loyalty...
Deploying visual self-service for multiple call types...
Deflecting routine calls and deploying a dynamic FAQ solution...
Improving customer service by shifting common call types to visual self-service...
Increasing digitalization in the collections process...
Actively managing a safe return to the office after the impact of COVID-19...
Improving patient communication pre and post procedure...
Visual IVR Drives Customer Satisfaction & Loyalty...
Creating a better customer experience with rich visual interfaces...
Reducing AHT and improving employee experience with Zappix Agent Assist...
Deploying a complete self-service solution in under 2 weeks...
Visual self-service solution for insurance customer care...
Reducing costs by deflecting calls and increasing revenues by removing barriers for payment...
BPO partner reducing costs and staying competitive with modern self-service...