Benefits
On-Demand Customer Service is great for companies & customers:
- Improved patient satisfaction
- Reduced no-show appointments
- Impressive loss recovery
- Constantly connected patient communication
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yourself:
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(617) 858-8449
Solutions:
Transform patient care and empower staff:
- Digital Patient Engagement — Personalized patient engagement keeps your patients updated about appointment schedules, new events, and test results without the need for a technology team.
- No Show — Automated patient SMS reminders, email notifications, outbound calls, & innovative self-service On-Demand Apps significantly reduce no-shows and actively increase efficiency.
- Pre/Post Procedure Management — Timely reminders guide patients from prep through post procedure treatment.
Digital Patient Engagement
Personalized patient engagement keeps your patients updated about appointment schedules, new events, and test results without the need for a technology team.
No Show
Automated patient SMS reminders, email notifications, outbound calls, & innovative self-service On-Demand Apps significantly reduce no-shows and actively increase efficiency.
Pre/Post Procedure Management
Timely reminders guide patients from prep through post procedure treatment.
Principles
Cloud-based Zappix SaaS solutions are designed and developed around four key principles:
- Speed — three-quarters of online customers expect help within five minutes
- Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
- Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
- Automation — 88% of customers expect a self-service option to be available
Revenue Recovery
Zappix helps recover revenue lost to appointment no-shows:
Example Clinic A
50 Appointments/Day
$200 Revenue/Appointment
No-Show rate reduced from 15% to 7%
Revenue Saved:
$4,000 Weekly
$17,333 Monthly
$208,000 Annually
Zappix Products
Cloud-based products enable work-flow automation, rapid deployments, & seamless integration to IVRs & back-end systems:
Visual IVR
Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center
On-Demand Apps
On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents
Outbound Engagement
Outbound Engagement connects with your customers through any channel at the best time possible
Agent Collaboration Tools
Agent Collaboration Tools convey context to customers and agents to create more successful resolutions
Analytics Suite
The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite
Zappix Studio
Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio
Customer Service RPA
Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions
Survey Engine
Survey Engine captures more direct feedback from customers and turns those conversations into action
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