Healthcare Fact Sheet

Benefits

On-Demand Customer Service is great for companies & customers:

  • Improved patient satisfaction
  • Reduced no-show appointments
  • Impressive loss recovery
  • Constantly connected patient communication

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yourself:


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Try It Yourself

Or call
(617) 858-8449

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Solutions:

Transform patient care and empower staff:

  • Digital Patient Engagement — Personalized patient engagement keeps your patients updated about appointment schedules, new events, and test results without the need for a technology team.
  • No Show — Automated patient SMS reminders, email notifications, outbound calls, & innovative self-service On-Demand Apps significantly reduce no-shows and actively increase efficiency.
  • Pre/Post Procedure Management — Timely reminders guide patients from prep through post procedure treatment.

Digital Patient Engagement

Personalized patient engagement keeps your patients updated about appointment schedules, new events, and test results without the need for a technology team.


Learn More

No Show

Automated patient SMS reminders, email notifications, outbound calls, & innovative self-service On-Demand Apps significantly reduce no-shows and actively increase efficiency.


Learn More

Pre/Post Procedure Management

Timely reminders guide patients from prep through post procedure treatment.


Learn More

Principles

Cloud-based Zappix SaaS solutions are designed and developed around four key principles:

  • Speed — three-quarters of online customers expect help within five minutes
  • Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
  • Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
  • Automation — 88% of customers expect a self-service option to be available

Revenue Recovery

Zappix helps recover revenue lost to appointment no-shows:

Example Clinic A

50 Appointments/Day

$200 Revenue/Appointment

No-Show rate reduced from 15% to 7%

Revenue Saved:

$4,000 Weekly

$17,333 Monthly

$208,000 Annually

Zappix Products

Cloud-based products enable work-flow automation, rapid deployments, & seamless integration to IVRs & back-end systems:


Visual IVR

Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center


On-Demand Apps

On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents


Outbound Engagement

Outbound Engagement connects with your customers through any channel at the best time possible


Agent Collaboration Tools

Agent Collaboration Tools convey context to customers and agents to create more successful resolutions


Analytics Suite

The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite


Zappix Studio

Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio


Customer Service RPA

Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions


Survey Engine

Survey Engine captures more direct feedback from customers and turns those conversations into action



Visual IVR


On-Demand Apps


Outbound Engagement


Agent Collaboration Tools



Analytics Suite



Zappix Studio


Customer Service RPA



Survey Engine

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