Logistics Fact Sheet

Benefits

On-Demand Customer Service is great for companies & customers:

  • Improved customer satisfaction
  • Automation frees up agents
  • Lower customer service costs
  • Reduced Average Handle Time (AHT)

Fact Sheet KPIs

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Fact Sheet KPIs

Solutions:

Zappix solutions for logistics providers increase customer satisfaction and grow loyalty:

  • Tracking Services — Simplify the shipping & logistics process. Proactive Zappix alerts guide customers to answers and deflect calls away from the contact center.
  • Tutorial & FAQ — A constantly updated knowledge base offers the right answers as fast as possible without a phone call.
  • Delivery Reminders — Send field-service technicians only where they’re needed with automated confirmation, cancellation, and rescheduling.

Tracking Services

Simplify the shipping & logistics process. Proactive Zappix alerts guide customers to answers and deflect calls away from the contact center.


Learn More

Tutorial & FAQ

A constantly updated knowledge base offers the right answers as fast as possible without a phone call.


Learn More

Delivery Reminders

Send field-service technicians only where they’re needed with automated confirmation, cancellation, and rescheduling.


Learn More

Principles

Cloud-based Zappix SaaS solutions are designed and developed around four key principles:

  • Speed — three-quarters of online customers expect help within five minutes
  • Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
  • Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
  • Automation — 88% of customers expect a self-service option to be available

Zappix Products

Cloud-based products enable work-flow automation, rapid deployments, & seamless integration to IVRs & back-end systems:


Visual IVR

Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center


On-Demand Apps

On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents


Outbound Engagement

Outbound Engagement connects with your customers through any channel at the best time possible


Agent Collaboration Tools

Agent Collaboration Tools convey context to customers and agents to create more successful resolutions


Analytics Suite

The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite


Zappix Studio

Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio


Customer Service RPA

Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions


Survey Engine

Survey Engine captures more direct feedback from customers and turns those conversations into action



Visual IVR


On-Demand Apps


Outbound Engagement


Agent Collaboration Tools



Analytics Suite



Zappix Studio


Customer Service RPA



Survey Engine

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