NO-SHOW
The Challenge
No-Shows Create Exponential Revenue Loss
Industry no-show rates per speciality & the estimated revenue loss per month for a single clinic seeing 50 patients a day at a cost of $200 per appointment
The US healthcare system loses $150 billion every year because of no-shows.
Assuming each appointment costs $200 each, a single mid-sized clinic seeing 50 patients a day with a no-show rate of 16% will lose over $400,000 per year as a result.
Many healthcare providers experience no-show rates much higher than 16%. With that many patients skipping appointments, the resulting loss of revenue and unproductive time in staff schedules can have a massive impact on a clinic’s success.
The Solution
Zappix No-Show combines interactive On-Demand Apps and Robotic Process Automation (RPA) technology with SMS reminders, email notifications, and outbound calls to reduce patient no-shows. A part of the Zappix Healthcare Suite, No-Show is supported by the comprehensive Zappix Analytics Suite’s real-time actionable insights.
The Zappix Healthcare Suite enhances every patient interaction including pre and post procedure reminders as well as appointment confirmation.
The Results
With Zappix Patient Engagement solutions more patients attend appointments, staff are utilized more efficiently, & revenue otherwise lost to no-shows is recovered.
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Increased Revenue — automated appointment reminders and rescheduling tools reduce costly no-shows, recovering lost revenue for medical centers.
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Enhanced Staff Productivity — reduced no-shows create more reliable staff schedules meaning less energy spent waiting for patients and filling in gaps and more energy spent attending to patients and completing tasks.
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Automated Efficiency — tedious manual tasks like rescheduling appointments are shifted to Robotic Process Automation (RPA) technology.
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Improved Patient Satisfaction — every Zappix solution delivers results quickly and conveniently, making patient interactions more enjoyable and increasing patient satisfaction.
The Patient Experience
When patients are scheduled for appointments, they are each connected to innovative Zappix On-Demand Apps via SMS, email, or outbound calls to confirm, cancel, or reschedule their appointments. The service is fully automated, and the type, frequency, and schedule of the messages will be determined by the healthcare provider. The solution allows patients to complete the full confirmation or reschedule process quickly and easily.
Text message & email sent:
Mobile On-Demand App pops up allowing direct confirmation, cancelation, or rescheduling of appointments.
If no response received so far:
Another text & email sent. Second Mobile On-Demand App pops up encouraging appointment confirmation.
If no response received so far:
Another text & email sent. Second Mobile On-Demand App pops up encouraging appointment confirmation.
If no response received so far:
Another text & email sent. Second Mobile On-Demand App pops up encouraging appointment confirmation.
If no response received so far:
Another text & email sent. Second Mobile On-Demand App pops up encouraging appointment confirmation.