Preempt customer service calls and enhance CX by proactively messaging customers before they need to complain.
Net Promoter Score (NPS)
Zappix experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.
Connect when it counts
Reach out to customers proactively and streamline the engagement process with Zappix Outbound Engagement. Confirm appointments, inform or prepare customers, and get ahead of the curve on customer service interactions by sending the right message to the right customers at the right time.
Zappix Outbound Engagement integrates directly with backend systems and databases to automatically pull contact information and fill out messaging campaigns. Manage each campaign directly, and set messages to send automatically at established times, on given dates, or after specified customer actions.
Have your voice heard
Engage with your customers through any digital channel to make sure consumers stay continuously updated. Text messages, emails, robocalls, and more make sure customers see and hear what you want them to know, and connect them to the Zappix On-Demand App to self-serve their needs.
Capabilities that grow with you
Integrate every digital channel to make sure your brand communications are heard by customers wherever they are.
Empower customers with customized solutions catered exactly to their needs before they even complain.
Make sure every outbound message conveys the same brand and messaging as the material you already distribute to customers.
Zappix Outbound Engagement quickly and seamlessly integrates with any partner or third-party platform and database you use.
Zappix Outbound Engagement messages can be deployed in any language, making the solution flexible for every market.
User behavior analytics
Understand user trends and see exactly how Outbound Engagement campaigns are progressing thanks to automatic user behavior tracking.