BPO

BPO

Zappix Case Studies     Business Process Outsourcing  BPO partner reducing costs and staying competitive with modern self-service Problem A BPO partner wanted to stay competitive in the modern customer service landscape and deliver digital automation that...
Auto Rental Company

Auto Rental Company

Zappix Case Studies     Auto Rental Company Reducing AHT and improving employee experience with Zappix Agent Assist Problem One of the largest auto rental agencies in the United States was looking for a way to reduce the average handle time of customer...