by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Business Process Outsourcing BPO partner reducing costs and staying competitive with modern self-service Problem A BPO partner wanted to stay competitive in the modern customer service landscape and deliver digital automation that...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Auto Rental Company Reducing AHT and improving employee experience with Zappix Agent Assist Problem One of the largest auto rental company in the United States was looking for a way to reduce the average handle time of customer...
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