Communications Equipment Company

Communications Equipment Company

Zappix Case Studies     Communications Equipment Company Creating a better customer experience with rich visual interfaces Problem A global leader in mission-critical communications and analytics wanted to improve their customer experience and reduce...
Arts & Crafts Retailer

Arts & Crafts Retailer

Zappix Case Studies     Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
Retail (Multiple Use Cases)

Retail (Multiple Use Cases)

Zappix Case Studies     Retail (Multiple Use Cases) Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
Fashion Retailer

Fashion Retailer

Zappix Case Studies     Fashion Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem A major retailer of casual apparel and accessories operating over 700 stores around the world found increased customer satisfaction and loyalty after...
Hibbett Sports

Hibbett Sports

Zappix Case Studies     Hibbett Sports Modern Customer Service for a Digital Customer Base Problem Retailer Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers. Hibbett is a popular sneaker retailer...