by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Communications Equipment Company Creating a better customer experience with rich visual interfaces Problem A global leader in mission-critical communications and analytics wanted to improve their customer experience and reduce...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Retail (Multiple Use Cases) Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Aéropostale Visual IVR Drives Customer Satisfaction & Loyalty Problem Aéropostale found increased customer satisfaction and loyalty after implementing a visual IVR Customer Experience. While traditional IVR is helpful in providing...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Hibbett Sports Modern Customer Service for a Digital Customer Base Problem Retailer Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers. Hibbett is a popular sneaker retailer...
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