by Johnny Rosa | Oct 25, 2021
Zappix Case Studies Regional Bank Reducing costs by deflecting calls and increasing revenues by removing barriers for payment Problem A large regional bank was looking to digitalize their customer interactions. They launched visual self-service to...
by Johnny Rosa | Oct 25, 2021
Zappix Case Studies Mitsui Sumitomo Seguros Visual self-service solution for insurance customer care Problem Mitsui Sumitomo in Brazil was looking for a quick, easy, and automated solution for customers searching for information about the status of a...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Communications Equipment Company Creating a better customer experience with rich visual interfaces Problem A global leader in mission-critical communications and analytics wanted to improve their customer experience and reduce...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Gastroenterology Department Improving patient communication pre and post procedure Problem A leading GI healthcare provider was looking for a digital solution to enhance patient engagement, better prepare patients for appointments,...
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