National Recovery Agency

National Recovery Agency

Zappix Case Studies     National Recovery Agency Increasing digitalization in the collections process Problem The National Recovery Agency identified a need to increase digitalization in their collections process. They looked to reduce barriers to payment...
Digital Health SaaS

Digital Health SaaS

Zappix Case Studies     Digital Health SaaS Provider Improving customer service by shifting common call types to visual self-service Problem The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect...
Logistics & Services

Logistics & Services

Zappix Case Studies     Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents.  They also identified a need to build a...
Retail (Multiple Use Cases)

Retail (Multiple Use Cases)

Zappix Case Studies     Retail (Multiple Use Cases) Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
Aéropostale

Aéropostale

Zappix Case Studies     Aéropostale Visual IVR Drives Customer Satisfaction & Loyalty Problem Aéropostale found increased customer satisfaction and loyalty after implementing a visual IVR Customer Experience. While traditional IVR is helpful in providing...