BLOG
Businesses Must Let Modern Automation Solutions Help Them Get Back To Work
Proactive daily symptom assessments and other messaging pushed to employees and customers via text or email help keep everyone safe during COVID-19 as businesses start to reopen under strict regulations
Digital Transformation Has to Happen Right Now
COVID-19 changed so much about how companies are doing business and how consumers are interacting with businesses. One thing didn’t change — customers’ desire for easy-to-use self-service solutions. COVID-19 has actually forced the self-service industry into rapid growth. Since the outbreak, we’ve seen
COVID-19 Has Broken the Equilibrium of Contact Centers: Here’s How to Restore It
The pandemic has drastically increased inbound call volumes, reduced manpower and call center resources, and broken the equilibrium carefully fine tuned and balanced by contact center managers. Digital solutions and modern automation
How Retailers Are Flattening the Contact Center Curve On The Road To Recovery
The global Coronavirus pandemic has fundamentally changed our lives. Quarantines and closures have changed how we all do business. The path forward is difficult, but modern technology is helping retailers find success
Automation and Self-Service CX Are Growing Rapidly But Live Agents Will Also Become More Valuable in 2020 and Beyond
Affordable, easy to implement self-service means customer service departments of all sizes and industries are implementing automation this year, but live agents will only become more valuable
How To Flatten The Contact Center Curve, According To The Experts
The global Coronavirus pandemic has fundamentally changed all of our lives. Quarantines and closures have changed how we all do business. The path forward is difficult, but according to CX experts, modern technology is the best tool for companies to find success
How To Provide Self-Service Options While Your Customers Are Waiting On Hold
Today’s contact centers can solve the problem of extended hold times and empower their agents for faster call times and higher first call resolution. Thanks to modern automation and cloud-based SaaS tools waiting on hold can be
Maintaining Customer Service In the Time of Coronavirus (And Beyond)
Self-service technology is exactly what energy providers need when faced with increasing call volumes and diminished manpower. Millions of people still prefer calling into providers in a crisis, but modern technology means call center managers can deliver faster, more
The Coronavirus Contact Center Solution for Overwhelmed Agents: Visual IVR
Most customer service call center experience spikes in call volume. For contact centers handling calls during crises, these spikes can be massive. With citizens around the world looking for reliable information on COVID-19
