Zappix Case Studies



Hibbett Sports

Modern Customer Service for a Digital Customer Base

Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers.

Hibbett is a popular sneaker retailer that resonates with today’s tech-connected, on-demand society. The customer care team had been utilizing a legacy Voice IVR system to handle customer service interactions. While this system was helpful for providing customers with some self-service capabilities, the customer care team determined their modern consumer base would prefer additional digital alternatives.

Hibbett Sports Case Study

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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: