Modern Customer Service for a Digital Customer Base
Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers.
Hibbett is a popular sneaker retailer that resonates with today’s tech-connected, on-demand society. The customer care team had been utilizing a legacy Voice IVR system to handle customer service interactions. While this system was helpful for providing customers with some self-service capabilities, the customer care team determined their modern consumer base would prefer additional digital alternatives.
Hibbett Sports Case Study
To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: