Zappix Case Studies
Hibbett Sports
Modern Customer Service for a Digital Customer Base
Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers.
Hibbett is a popular sneaker retailer that resonates with today’s tech-connected, on-demand society. The customer care team had been utilizing a legacy Voice IVR system to handle customer service interactions. While this system was helpful for providing customers with some self-service capabilities, the customer care team determined their modern consumer base would prefer additional digital alternatives.
