Zappix Case Studies



Fashion Retailer

Visual IVR Drives Customer Satisfaction & Loyalty

A major retailer of casual apparel and accessories operating over 700 stores around the world found increased customer satisfaction and loyalty after implementing a Visual IVR CX.

With Visual IVR, the retailer’s customers can choose to quickly navigate a visual-based menu optimized for smartphones, and then simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying experience that gives customers exactly the information they want — using the channel and device that they prefer.

Fashion Retailer Case Study

Download Fashion Case Study

To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: