News

Three Ways To Step Up Your Customer Service

Three Ways To Step Up Your Customer Service

To many of us, customer service is a given – a basic necessity for running a sales-driven business. Too often, this means that we rely on “checking the box” and getting by with the minimum required to maintain sales. My recommendation? Take a step back and think about …
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3 Bad Habits To Break in Customer Service

3 Bad Habits To Break in Customer Service

Bad habits. How do they start and take hold so easily? We all probably have a few bad habits in our private lives. We also probably have a few occurring in our business lives, as well. Sometimes we recognize these bad habits, but oftentimes we do not. And far too often …
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AI In Retail? Nope — Start With Automation

AI In Retail? Nope — Start With Automation

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. But these sensational accounts miss an important piece of the AI learning curve …
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The Most Important Customer Service Technology

The Most Important Customer Service Technology

The smartphone explosion has connected consumers to more people and companies than we could have ever dreamed. Chatting with a friend or family member halfway around the globe is as easy as sending a message with WeChat today. We use our smartphones to communicate with any person in our lives we may need to …
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Self-Service Capabilities and Jeff Bezos’ Customer Obsession

Self-Service Capabilities and Jeff Bezos’ Customer Obsession

Four and a half minutes. To most people that doesn’t seem like a very long wait. Put yourself in the position of a frustrated customer for a moment. Imagine paying for a product or service, but then one day you hit an unknown snag. You can’t figure out what’s wrong so you call a 1-800 number listed online …
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No. Robots Will Not Replace Humans.

No. Robots Will Not Replace Humans.

RPA takes hold of the dreary tasks that bog us down and automatically executes them without the help of a human interaction. The technology connects to databases and customer communication platforms to serve consumers faster and more efficiently than live agents can. Tasks with multiple steps like retrieving an invoice …
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Three Benefits to Contact Center Automation

Three Benefits to Contact Center Automation

Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience. Customers rarely look forward to calling customer service. Handling upset callers faced with frustrating issues has always been a difficult proposition for enterprises. In January Aspect put numbers to our common sense …
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News

Three Ways To Step Up Your Customer Service

Three Ways To Step Up Your Customer Service

To many of us, customer service is a given – a basic necessity for running a sales-driven business. Too often, this means that we rely on “checking the box” and getting by with the minimum required to maintain sales. My recommendation? Take a step back and think about …
Read More ➜
The Most Important Customer Service Technology

The Most Important Customer Service Technology

The smartphone explosion has connected consumers to more people and companies than we could have ever dreamed. Chatting with a friend or family member halfway around the globe is as easy as sending a message with WeChat today. We use our smartphones to communicate with any person in our lives we may need to …
Read More ➜