News

AI And RPA Coming For Understaffing, Not Staff

AI And RPA Coming For Understaffing, Not Staff

A panel of Federal leaders agreed today they aren’t worried that artificial intelligence (AI) and robotic process automation (RPA) technologies will leave Federal employees out of work, rather, they see the technologies as an opportunity to help an overloaded workforce further agency missions …
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Why Customer Experience Has Never Been More Vital

Why Customer Experience Has Never Been More Vital

According to a 2018 PwC report, 32% of customers say they’ll “walk away from a brand they love after just one bad experience” — a reminder that CX needs to be top of mind at all times. Brands need to make CX a priority at every level, from the first moment a consumer decides to explore their products …
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Zappix Launches Outbound Engagement

Zappix Launches Outbound Engagement

Zappix has added Outbound Engagement tools to its digital self-service platform. The new offering allows Zappix users to automatically send scheduled, personalized messages to individual customers or to lists of consumers via campaign features. The Zappix Outbound Engagement platform allows businesses to contact customers about appointments, status …
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Zappix Launches Outbound Engagement

Zappix Partners with Synergy Organisational Solutions

Zappix has partnered with Synergy Organisational Solutions to grow awareness around visual IVR technology. Through this partnership, Synergy, a provider of digital customer care, and Zappix hope to enhance the offerings available to the 6,225 contact centers in the United Kingdom. “These partnerships open …
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The Most Important Customer Service Technology

The Most Important Customer Service Technology

The smartphone explosion has connected consumers to more people and companies than we could have ever dreamed. Chatting with a friend or family member halfway around the globe is as easy as sending a message with WeChat today. We use our smartphones to communicate with any person in our lives we may need to …
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Self-Service Capabilities and Jeff Bezos’ Customer Obsession

Self-Service Capabilities and Jeff Bezos’ Customer Obsession

Four and a half minutes. To most people that doesn’t seem like a very long wait. Put yourself in the position of a frustrated customer for a moment. Imagine paying for a product or service, but then one day you hit an unknown snag. You can’t figure out what’s wrong so you call a 1-800 number listed online …
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News

AI And RPA Coming For Understaffing, Not Staff

AI And RPA Coming For Understaffing, Not Staff

A panel of Federal leaders agreed today they aren’t worried that artificial intelligence (AI) and robotic process automation (RPA) technologies will leave Federal employees out of work, rather, they see the technologies as an opportunity to help an overloaded workforce further agency missions …
Read More ➜
Why Customer Experience Has Never Been More Vital

Why Customer Experience Has Never Been More Vital

According to a 2018 PwC report, 32% of customers say they’ll “walk away from a brand they love after just one bad experience” — a reminder that CX needs to be top of mind at all times. Brands need to make CX a priority at every level, from the first moment a consumer decides to explore their products …
Read More ➜

Zappix Launches Outbound Engagement

Zappix Launches Outbound Engagement

Zappix has added Outbound Engagement tools to its digital self-service platform. The new offering allows Zappix users to automatically send scheduled, personalized messages to individual customers or to lists of consumers via campaign features. The Zappix Outbound Engagement platform allows businesses to contact customers about appointments, status …
Read More ➜