News

News

Improve Customer Experience by Handling Exceptions with Care

Improve Customer Experience by Handling Exceptions with Care

Understanding how your company handles exceptions to the norm can reveal pitfalls in an otherwise successful scheme, and how you learn from them are what ultimately can  improve the customer experience (CX). The fact is that no matter how good your processes or policies are, or how great your company’s reputation is …
Read More ➜
[optimized] shutterstock_657837181-2

4 Pitfalls to Avoid with Your Customer Self-Service Strategy

Customer service has evolved significantly over the years. Some experts predict that new technology will make traditional customer service functions obsolete. A growing number of companies are investing in self-service customer support strategies. The self-service approach can be remarkably effective. …
Read More ➜