News

More Workers Want This From Their Jobs Than Extra Money

More Workers Want This From Their Jobs Than Extra Money

almost twice as many employees would rather have more meaningful work than an actual raise. Specifically, 61% of workers say they’re inclined to ask their bosses for tasks that are more engaging, while 34% are inclined to request salary boosts, according to a survey by cloud computing company ServiceNow …
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RPA: The Other Revolution

RPA: The Other Revolution

While much of the hype has surrounded artificial intelligence (AI) and what it can do to transform the organizational finance function, AI’s less glamorous relative robotic process automation (RPA) has been gathering significant momentum. RPA is all about software that is configured by users to perform high volume, repeatable, rule-based tasks. In many cases …
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Adapting To The New Business Environment

Adapting To The New Business Environment

The next wave of business enhancements is using robotic process automation (RPA), also known as software robots, to increase operational efficiency and improve the bottom line. RPA uses computer software to automate rule-based business processes that are routinely performed by office workers …
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Internet Of Things Trends For 2019

Internet Of Things Trends For 2019

IoT adoption is expected to surge across the manufacturing, healthcare, retail and utilities industries in 2019. Forrester says, “B2B IoT will take a play from the mobile rollouts in 2000 that went beyond the buzz of what was possible, focusing on field assets, distributed management and remote control. In that same way …
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No. Robots Will Not Replace Humans.

No. Robots Will Not Replace Humans.

RPA takes hold of the dreary tasks that bog us down and automatically executes them without the help of a human interaction. The technology connects to databases and customer communication platforms to serve consumers faster and more efficiently than live agents can. Tasks with multiple steps like retrieving an invoice …
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Three Benefits to Contact Center Automation

Three Benefits to Contact Center Automation

Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience. Customers rarely look forward to calling customer service. Handling upset callers faced with frustrating issues has always been a difficult proposition for enterprises. In January Aspect put numbers to our common sense …
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Zappix Visual IVR

Meet Avner Schneur of Zappix in Burlington

Zappix started as a Visual IVR app for all businesses. The idea was (and still is) simple: lots of companies have IVR (Interactive Voice Response) which means when you call them, usually on an 800 number, you are prompted with a voice menu… …
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News

Delivering An Excellent Omni-channel Experience

Delivering An Excellent Omni-channel Experience

Since customers increasingly prefer to help themselves, it’s important to make sure the resources you offer to them are in tip-top shape. This could mean a number of things but some places to start include ensuring your self-service solution identifies content gaps, empowers agents to make your knowledge base more robust, and …
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Zappix Launches Outbound Engagement

Zappix Partners with Synergy Organisational Solutions

Zappix has partnered with Synergy Organisational Solutions to grow awareness around visual IVR technology. Through this partnership, Synergy, a provider of digital customer care, and Zappix hope to enhance the offerings available to the 6,225 contact centers in the United Kingdom. “These partnerships open …
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The Most Important Customer Service Technology

The Most Important Customer Service Technology

The smartphone explosion has connected consumers to more people and companies than we could have ever dreamed. Chatting with a friend or family member halfway around the globe is as easy as sending a message with WeChat today. We use our smartphones to communicate with any person in our lives we may need to …
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