News

Create a Memorable Customer Service Experience

Create a Memorable Customer Service Experience

We hope that no one will ever need to deal with our customer service teams. And that’s probably why most companies think about customer service last. It’s also why most customer service experiences are terrible. Because the truth is, no matter the company or the product, some …
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Rethinking Customer Experience in the Age of Consumer Angst

Rethinking Customer Experience in the Age of Consumer Angst

The economy is sailing along, unemployment is low, and the stock market is soaring. Despite all these positive signs, anxiety in the U.S. is at an all-time high. Between stagnant wages, increased housing prices, and a fractured political landscape, there’s a lot to worry about …
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Giving Workers The Power To Automate

Giving Workers The Power To Automate

Just like Excel or PowerPoint, robotic process automation software will improve the way employees do their daily work, according to National Science Foundation officials who have started to implement the technology. NSF conducted a pilot last year and is currently working toward spreading …
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Discover The Hidden Value Inside Your Existing Data

Discover The Hidden Value Inside Your Existing Data

You’re sitting on the proverbial gold mine. The keys to your future success and business growth. You don’t even have to go out and get it. You already have it. You’re just not using it: Data. Most businesses capture and collect far more information than they realize. Every transaction generates data …
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No. Robots Will Not Replace Humans.

No. Robots Will Not Replace Humans.

RPA takes hold of the dreary tasks that bog us down and automatically executes them without the help of a human interaction. The technology connects to databases and customer communication platforms to serve consumers faster and more efficiently than live agents can. Tasks with multiple steps like retrieving an invoice …
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Three Benefits to Contact Center Automation

Three Benefits to Contact Center Automation

Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience. Customers rarely look forward to calling customer service. Handling upset callers faced with frustrating issues has always been a difficult proposition for enterprises. In January Aspect put numbers to our common sense …
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Zappix Visual IVR

Meet Avner Schneur of Zappix in Burlington

Zappix started as a Visual IVR app for all businesses. The idea was (and still is) simple: lots of companies have IVR (Interactive Voice Response) which means when you call them, usually on an 800 number, you are prompted with a voice menu… …
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News

Zappix Launches Outbound Engagement

Zappix Partners with Synergy Organisational Solutions

Zappix has partnered with Synergy Organisational Solutions to grow awareness around visual IVR technology. Through this partnership, Synergy, a provider of digital customer care, and Zappix hope to enhance the offerings available to the 6,225 contact centers in the United Kingdom. “These partnerships open …
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The Most Important Customer Service Technology

The Most Important Customer Service Technology

The smartphone explosion has connected consumers to more people and companies than we could have ever dreamed. Chatting with a friend or family member halfway around the globe is as easy as sending a message with WeChat today. We use our smartphones to communicate with any person in our lives we may need to …
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