News

How Customer Experience Is Disrupting Business Models

How Customer Experience Is Disrupting Business Models

Customers no longer crave just service; they crave an experience. Customer service is a reactive process, which occurs when customers reach out to a brand. Customer experience, on the other hand, is a proactive process that occurs when the brand reaches out to the customer …
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Robotic Process Automation: Let Humans Be Human

Robotic Process Automation: Let Humans Be Human

RPA adoption is growing rapidly and is set to become ever more prominent in modern organizations, over a surprisingly short period of time. Forrester estimates that, by 2021, there will be over 4 million robots doing office, administrative, sales, and related tasks …
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An Insight To Robotic And Intelligent Process Automation

An Insight To Robotic And Intelligent Process Automation

RPA uses automated systems that are governed by business logic and rules to streamline and optimize processes. They are referred to as “bots,” and they help by efficiently and effectively performing repeatable, rules-based tasks. RPA is faster and more accurate than any human …
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No. Robots Will Not Replace Humans.

No. Robots Will Not Replace Humans.

RPA takes hold of the dreary tasks that bog us down and automatically executes them without the help of a human interaction. The technology connects to databases and customer communication platforms to serve consumers faster and more efficiently than live agents can. Tasks with multiple steps like retrieving an invoice …
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