News

An Insight To Robotic And Intelligent Process Automation

An Insight To Robotic And Intelligent Process Automation

RPA uses automated systems that are governed by business logic and rules to streamline and optimize processes. They are referred to as “bots,” and they help by efficiently and effectively performing repeatable, rules-based tasks. RPA is faster and more accurate than any human …
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How Customer Service Will Evolve And Transform In 2019

How Customer Service Will Evolve And Transform In 2019

In 2019, the growth of inquiries, evolutions in technology and the changing role of customer service representatives will shape the future of the industry. Hot button topics like automation, minimum wage, and data security are also poised to make an impact. In looking ahead …
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Why The Public Sector Is Embracing A Robotic Makeover

Why The Public Sector Is Embracing A Robotic Makeover

The emerging technology has been taken up by banks, financial services, and other businesses. RPA is now gradually being test-launched across central and local government and the NHS. One office put in robots and reduced the backlog of 30,000 cases to zero in 2.5 weeks …
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The Big RPA Bubble

The Big RPA Bubble

An EY study found 30 to 50% of initial RPA projects fail, yet we’re seeing expectations for RPA spending increase nearly 60% over last year, with no signs of slowing down. Instead of trying to build a program to achieve 100 percent automation, organizations will see a much faster and higher return on investment using a bot to automate the low-value, repetitive …
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Zappix App Mobilizes Help for Boston Victims

The Zappix app doesn’t collect anything, but merely enables mobile device users to easily connect with their charity of choice. The service also helps ensure that only credible organizations are contacted and that all donation dollars are applied as intended.

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News

RPA: The Other Revolution

RPA: The Other Revolution

While much of the hype has surrounded artificial intelligence (AI) and what it can do to transform the organizational finance function, AI’s less glamorous relative robotic process automation (RPA) has been gathering significant momentum. RPA is all about software that is configured by users to perform high volume, repeatable, rule-based tasks. In many cases …
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Three Benefits to Contact Center Automation

Three Benefits to Contact Center Automation

Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience. Customers rarely look forward to calling customer service. Handling upset callers faced with frustrating issues has always been a difficult proposition for enterprises. In January Aspect put numbers to our common sense …
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