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2018 Contact Center Trends Part 2: Enhance CX

2018 Contact Center Trends Part 2: Enhance CX

Personalization will be key for companies looking to keep up with customer expectations. The empowered customer is now king, but they do not want to have every option available to them at all times. Their time is precious and they want to have a self-service experience that is hyper-relevant to them. Companies who know …
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Global 2018 Trends That Will Influence Business Automation

Global 2018 Trends That Will Influence Business Automation

Today, business takes place online and on mobile all around the globe, 24/7. Automating everyday business processes and workflows has become hugely important in 2018 as many companies realize that manual processes may not cut it in a world where they must act with unprecedented speed to meet customer needs, improve and …
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