Press Releases
Zappix Deployed An AI-Powered Self-Service Roadside Assistance Solution
Zappix, the leading Digital On-Demand Self-Service vendor, has recently deployed an Intelligent Virtual Assistant (IVA) solution for insured motor vehicle owners calling for roadside assistance. The Zappix customer, one of the largest roadside assistance service providers …
Zappix Launches Three New Retail and eCommerce Visual IVR Customers
Zappix, the leading Visual IVR and Digital Self-Service vendor, has launched its Visual IVR solution for three more customers in the retail and eCommerce industry. Zappix has seen increased demand for its On-Demand Customer Service solutions in recent months …
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful …
Zappix Reports Increased Market Growth for Digital Self-Service and Visual IVR in 2021
The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center Digital Transformation plans. Zappix launched over two dozen new customers …
Zappix Visual IVR Is Now Available on Genesys AppFoundry
Zappix, the leading Visual IVR and Digital Self-Service Solutions provider, combines its flagship solution with the Genesys Customer Experience Platform to bring modern automation and innovation to contact centers. his Intelligent Virtual Assistant (IVA) enables mobile …
Zappix Partners with Lifesize to Provide Visual IVR Solutions
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications …
Zappix Launches Six More Visual IVR and Digital Self-Service Customers in 2021
The impressive market demand for self-service solutions illustrates an acceleration in digital transformation due to COVID-19 and reflects the record growth Zappix saw in 2020. The company notes four key trends that dominate customer service solutions this year …
Zappix Sees Continuous Demand for Digital Self-Service to Begin 2021
Zappix has launched multiple new implementations of its services already in 2021, with other customers signed on to launch in the next couple of months. The market demand for digital transformation has pushed Zappix solutions like Visual IVR into the forefront of …
Zappix Launches COVID-19 Vaccination Scheduling & Education Solution
The Zappix COVID-19 Vaccination Scheduling and Education solution is designed to help stop the spread of the pandemic with modern digital communication. Healthcare providers can now book vaccinations, manage …