Press Releases
Zappix Visual IVR Is Now Available on Genesys AppFoundry
Zappix, the leading Visual IVR and Digital Self-Service Solutions provider, combines its flagship solution with the Genesys Customer Experience Platform to bring modern automation and innovation to contact centers. his Intelligent Virtual Assistant (IVA) enables mobile …
Zappix Partners with Lifesize to Provide Visual IVR Solutions
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications …
Zappix Launches Six More Visual IVR and Digital Self-Service Customers in 2021
The impressive market demand for self-service solutions illustrates an acceleration in digital transformation due to COVID-19 and reflects the record growth Zappix saw in 2020. The company notes four key trends that dominate customer service solutions this year …
Zappix Sees Continuous Demand for Digital Self-Service to Begin 2021
Zappix has launched multiple new implementations of its services already in 2021, with other customers signed on to launch in the next couple of months. The market demand for digital transformation has pushed Zappix solutions like Visual IVR into the forefront of …
Zappix Launches COVID-19 Vaccination Scheduling & Education Solution
The Zappix COVID-19 Vaccination Scheduling and Education solution is designed to help stop the spread of the pandemic with modern digital communication. Healthcare providers can now book vaccinations, manage …
Zappix Reports Major Business Growth During 2020 and Record Breaking Interactions With Its Solutions
Zappix reports strong booking during 2020, more than tripling the amount of clients deploying its solutions, signing multiple strategic partnerships, and building a robust foundation for …
Zappix Reports Record-High Number of Self-Service Interactions During Holiday Season
The added volume of e-commerce business combined with an increase in the adoption of Zappix services this year has created the surge in requests for self-service …
Zappix Launches Five New Visual IVR and IVA Customers Across Multiple Verticals To Start Q4
Zappix, the leading Visual IVR and Mobile On-Demand Digital Self-Service solutions provider, announced a successful start to Q4, 2020, launching five new implementations of its flagship …
Zappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service Technology to Contact Centers
Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact …