Digital & Visual CX Innovation Webinar

(45:30)

Join Johnny Rosa, Bob Barrows, and Arijit Chatterji as they host “Digital and Visual CX Innovation” — a conversation examining how to balance digital innovation and traditional customer journeys.

Make sure to pick up the complimentary eBook put together by Zappix and the industry experts at C-Zentrix as well.

Chapters:

0:00 — Intro

2:02 — The Problem

3:03 — Contact Center Priorities

4:55 — What Makes a Great Digital Experience

10:20 — Benefits of Digital CX

12:20 — The Impact of Empathy

15:05 — Bringing Visual CX to Voice Encounters

21:35 — Getting Started with Digital CX Innovation

24:00 — Visual IVR Demo

28:30 — CZ Chat Demo

31:57 — Digital Innovation for Agents

34:10 — Q&A

43:00 — Summary

Zappix Overview Webinar

(11:32)

Zappix transforms the user journey during contact center interactions.

We provide businesses with an innovative digital self-service solution that improves the customer experience while reducing their costs.

Introduction — 0:10

Overview — 0:30

Why Self-Service — 1:50

Visual IVR Demo — 2:50

On-Demand Apps — 4:50

Outbound Engagement — 6:10

Features & Capabilities — 6:55

Zappix Studio — 7:35

Analytics Suite — 8:45

Case Study — 10:00

Key Benefits — 10:20

Summary — 10:50