Zappix Industry Insights
Aiming for Evolution
In Insurance Customer Care
The path forward for Insurance Customer Care balances fast-paced changes with an evolutionary approach.
Customer Experience (CX) and customer care have become two of the most critical components of customer satisfaction for every insurance provider. Today’s digital world has made digital self-service interactions commonplace, and created an expectation of speed and simplicity for insurance consumers that providers must now begin to meet.
