The path forward for Utility Customer Care is one with balance between fast-paced changes and an evolutionary approach.
Customer Experience (CX) and customer care have become two of the most critical components of customer satisfaction for every utility provider. Modern customers expect services to be delivered quickly whenever they want, through whatever channel they choose to use.
Evolution vs Revolution
To learn more about how Zappix technology like Robotic Process Automation (RPA), and innovative business strategy are transforming communication, customer service, and other industries, see the rest of our white papers: