Modern enterprises know a new CX solution is needed to bridge the gap between customer expectations and current CX.
Our goal at Zappix is to help our customers transform the user-journey during customer service interactions. Our work developing the best customer experiences in the industry has revealed four distinct pillars supporting our success:
1. Speed — the need for successful resolutions to be provided as quickly as possible
2. Simplicity — the need for service to be easy to access and simple to use
3. Mobility — the need for service wherever and whenever customers need it
4. Automation — applying just the right level of automation; choosing the right cutting edge technology to make innovation possible and reduce the time to launch
Four Pillars of Successful Visual IVR
To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: