Transforming the user journey during contact center interactions
Visual IVR is a digital & visual self-service solution for consumers interacting with businesses, bringing massive savings while improving customer experience.
This visual Intelligent Virtual Assistant (IVA) powered by Zappix Robotic Process Automation (RPA) deflects calls from reaching agents, reduces average handling times, and lowers inbound call volumes by transforming voice encounters into visual experiences.
Visual IVR Fact Sheet
To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: