Zappix White Papers
Visual IVR Fact Sheet
Transforming the user journey during contact center interactions
Visual IVR is a digital & visual self-service solution for consumers interacting with businesses, bringing massive savings while improving customer experience.
This visual Intelligent Virtual Assistant (IVA) powered by Zappix Robotic Process Automation (RPA) deflects calls from reaching agents, reduces average handling times, and lowers inbound call volumes by transforming voice encounters into visual experiences.
