Benefits
On-Demand Customer Service is great for companies & customers:
- Improved customer satisfaction
- Automation frees up agents
- Lower customer service costs
- Reduced Average Handle Time (AHT)
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Solutions:
Zappix solutions for retailers increase customer engagement and empower agents:
- E-Comm Self-Service — Deploy fast, straightforward, easy-to-use CX whenever & wherever customers need. Deflect tedious calls away from customer service agents with purposeful automation & invest in Customer Lifetime Value.
- Proactive Customer Service — Push real-time updates and proactively grow sales with automated, personalized e-commerce experiences that keep customers properly cared for and prepared for deliveries.
E-Comm Self-Service
Deploy fast, straightforward, easy-to-use CX whenever & wherever customers need. Deflect tedious calls away from customer service agents with purposeful automation & invest in Customer Lifetime Value.
Proactive Customer Service
Push real-time updates and proactively grow sales with automated, personalized e-commerce experiences that keep customers properly cared for and prepared for deliveries.
Principles
Cloud-based Zappix SaaS solutions are designed and developed around four key principles:
- Speed — three-quarters of online customers expect help within five minutes
- Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
- Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
- Automation — 88% of customers expect a self-service option to be available
Zappix Products
Cloud-based products enable work-flow automation, rapid deployments, & seamless integration to IVRs & back-end systems:
Visual IVR
Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center
On-Demand Apps
On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents
Outbound Engagement
Outbound Engagement connects with your customers through any channel at the best time possible
Agent Collaboration Tools
Agent Collaboration Tools convey context to customers and agents to create more successful resolutions
Analytics Suite
The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite
Zappix Studio
Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio
Customer Service RPA
Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions
Survey Engine
Survey Engine captures more direct feedback from customers and turns those conversations into action
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